Front Desk Associate – Guest Check-In & Local Guidance

Guru Hospitality; Rochester (MN); On-site; USD 19,000 - 26,000; Full time

Job summary

Guru Hospitality in Rochester, MN is seeking a Front Desk Clerk to support Guest Service Agents with check-in/check-out and to uphold outstanding guest service and profitability. This role involves greeting guests, processing registrations, and guiding guests to hotel amenities.

You will respond to inquiries promptly, provide local directions, and maintain strong knowledge of hotel services and nearby attractions.

Qualifications

• Experience delivering guest-focused service.
• Strong communication and problem-solving abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist Guest Service Agents with checking in and checking out guests.
• Respond to guest inquiries promptly and politely.
• Provide directions to local destinations and information on hotel services.
• Maintain up-to-date knowledge of hotel offerings and events.
• Collaborate with team members to ensure smooth front desk operations.

Skills

Customer service

Teamwork

Communication

Job description

Guru Hospitality in Rochester, MN is seeking a Front Desk Clerk to support Guest Service Agents with check-in/check-out and to uphold outstanding guest service and profitability. This role involves greeting guests, processing registrations, and guiding guests to hotel amenities.

You will respond to inquiries promptly, provide local directions, and maintain strong knowledge of hotel services and nearby attractions.