Hospitality Front Desk Pro: Check-In and Local Guide

Guru Hospitality; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Guru Hospitality in Des Moines, IA is seeking a Front Desk Clerk to support Guest Service Agents by handling check-ins and check-outs, delivering friendly service, and helping ensure hotel profitability.

The role emphasizes strong product knowledge, responsive guest communication, and collaboration with other departments to maintain smooth operations.

Candidates should be guest-focused, reliable, and adaptable to a fast-paced hospitality environment.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficiently
• Provide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Skills

Guest service

Customer focus

Integrity

Urgency

Adaptability

Dependability

Job description

Guru Hospitality in Des Moines, IA is seeking a Front Desk Clerk to support Guest Service Agents by handling check-ins and check-outs, delivering friendly service, and helping ensure hotel profitability.

The role emphasizes strong product knowledge, responsive guest communication, and collaboration with other departments to maintain smooth operations.

Candidates should be guest-focused, reliable, and adaptable to a fast-paced hospitality environment.