Front Desk Associate — Flexible Hours, Guest Experience Pro

Hilton; India (PA); Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

Hilton is seeking a Front Office Associate to be the first point of contact for guests, ensuring smooth check-ins and check-outs while addressing inquiries. You will contribute to an exceptional guest experience through friendly service and local knowledge.

Responsibilities include greeting guests, processing check-ins/check-outs, and promoting hotel services. Flexibility to work nights, weekends, and holidays is required, with a focus on delivering memorable hospitality experiences.

Qualifications

• Previous experience in guest service or front office role within hospitality.
• Strong communication and interpersonal skills for handling inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS).
• Excellent multitasking skills in a fast-paced environment.
• Proficiency in English; additional languages are a plus.

Responsabilités

• Deliver a warm welcome: greet guests on arrival, check-in, assign rooms, issue keys, and assist with bell service.
• Support efficient check-out: verify charges, process payments, issue receipts, operate POS accurately.
• Provide hotel knowledge: explain offerings, room types, rates, promotions, and local info to assist guests.
• Promote hotel services: upsell amenities to maximize revenue.
• Delight guests: respond to requests, resolve concerns promptly, manage messages and communications.

Connaissances

Guest service experience

Communication skills

PMS proficiency

Multitasking

English proficiency

Flexibility with hours

Outils

PMS software

Description du poste

Hilton is seeking a Front Office Associate to be the first point of contact for guests, ensuring smooth check-ins and check-outs while addressing inquiries. You will contribute to an exceptional guest experience through friendly service and local knowledge.

Responsibilities include greeting guests, processing check-ins/check-outs, and promoting hotel services. Flexibility to work nights, weekends, and holidays is required, with a focus on delivering memorable hospitality experiences.