Front Desk Associate — Elevate Member Experience & Growth Path

Gold's Gym; Austin (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

HELIX2 Fitness & Spas, Inc. seeks a welcoming Front Desk Associate for Gold's Gym Buckhead flagship to greet members, check them in, and support membership sign-ups and retail sales. You will help create a premium experience at a fast-paced, high-energy club.

The role offers hourly pay, opportunities for advancement, and benefits including health, vision, and dental insurance, plus a 401(k). Training and a friendly team environment await.

Qualifications

• Experience: Customer-service, hospitality, or retail experience preferred; no gym experience required — we'll train the right attitude.
• Education: High school diploma or equivalent.
• Skills: Warm, clear communication; comfort with POS and basic computer tools; dependable and punctual.
• Attributes: Upbeat, people-loving, and reliable, with availability across mornings, evenings, and weekends.

Responsibilities

• 1) Member Experience: Greet every member by name and deliver a friendly, five-star check-in.
• 2) Cleanliness & Facility: Keep the front desk, lobby, and common areas spotless and stocked.
• 3) Sales Support: Book tours, support membership sign-ups, and refer prospects to the sales team; handle POS, retail, and supplement sales.
• 4) Operations & Administration: Complete light administrative tasks accurately and follow club procedures and safety protocols.

Skills

Customer service

Hospitality

Retail experience

Warm communication

Punctuality

Education

High school diploma

Tools

POS systems

Basic computer tools

Job description

HELIX2 Fitness & Spas, Inc. seeks a welcoming Front Desk Associate for Gold's Gym Buckhead flagship to greet members, check them in, and support membership sign-ups and retail sales. You will help create a premium experience at a fast-paced, high-energy club.

The role offers hourly pay, opportunities for advancement, and benefits including health, vision, and dental insurance, plus a 401(k). Training and a friendly team environment await.