Front Desk Associate

Gold's Gym - Hamilton Mill Fitness, LLC; Atlanta (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Employee discounts

Job summary

HELIX2 Fitness & Spas, Inc. is seeking a Front Desk Associate for the Buckhead flagship. You will greet members, manage check-ins, and assist with memberships, tours, and retail sales in a fast-paced, premium club environment.

Ideal candidates bring upbeat energy, reliability, and strong communication. Training will be provided, with full-time and part-time options and benefits including health and 401(k).

Qualifications

• Experience in customer service, hospitality, or retail preferred.
• High school diploma or equivalent required.
• Warm, clear communication and reliability are essential.

Responsibilities

• Greet members by name and check in with a five-star welcome.
• Maintain a clean front desk and lobby while assisting sign-ups.
• Support sales, tours, and retail transactions with a positive attitude.
• Perform light administrative tasks and follow safety procedures.

Skills

Customer-service

Hospitality

Retail

POS

Communication

Punctuality

People skills

Education

High school diploma

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts

Are you the kind of person who makes everyone feel welcome? Do you bring energy, warmth, and reliability to everything you do? As a Front Desk Associate at our new Gold’s Gym Buckhead flagship, you'll be the first face members see — and a key part of the premium experience that sets us apart.

Full-time and part-time positions are available.

About Us

HELIX2 Fitness & Spas, Inc. is a fast-growing health and wellness company operating across multiple brands:

• Massage Envy Franchises: 11 locations across Dallas/Fort Worth and Austin, TX.
• Gold's Gym Franchise: expanding across the Atlanta metro, with plans for 10+ gyms in the coming years — Buckhead is our new flagship.
• Athletic Apparel Brand: Live Evolutionary, our in-house activewear line.

We're on a mission to build strong teams, strong leaders, and strong communities through fitness.

Why Join Us?

• Career Growth: a great entry point into the fitness industry, with a path toward frontline leadership.
• Dynamic Culture: join a motivated, member-focused team in a fast-paced, high-energy club.
• Empowered Environment: your attitude and service directly shape how members feel every day.

Your Role as Front Desk Associate

Set the tone for a premium club: greet and check in members, keep the front of house spotless, and support membership sign-ups and retail sales.

Key Responsibilities

1. Member Experience

• Greet every member by name and deliver a friendly, five-star check-in.
• Answer questions, handle calls and inquiries, and resolve issues with a positive attitude.

2. Cleanliness & Facility

• Keep the front desk, lobby, and common areas spotless and stocked.
• Support club-wide cleanliness standards that drive our NPS on Cleanliness.

3. Sales Support

• Book tours, support membership sign-ups, and refer prospects to the sales team.
• Handle POS, retail, and supplement sales.

4. Operations & Administration

• Complete light administrative tasks accurately and follow club procedures and safety protocols.

Qualifications and Skills

• Experience: Customer-service, hospitality, or retail experience preferred; no gym experience required — we'll train the right attitude.
• Education: High school diploma or equivalent.
• Skills: Warm, clear communication; comfort with POS and basic computer tools; dependable and punctual.
• Attributes: Upbeat, people-loving, and reliable, with availability across mornings, evenings, and weekends.

Salary and Benefits

• Hourly Rate: $15 per hour.
• Incentives: spiffs for membership joins/referrals and retail sales.
• Benefits: complimentary club membership, discounts on services and Live Evolutionary apparel, ZayZoon earned-wage access, and medical/dental/vision plus 401(k) eligibility for full-time team members.
• Career Path: opportunity to grow into frontline leadership as we expand.

Why This Role Matters

Members judge a club in the first ten seconds. As the first and last person they see, you set the tone for the premium, welcoming experience that keeps them coming back.