Front Desk (The Senate)

Goddard Riverside Community Center; New York (NY); On-site; USD 22,082 - 31,450; Full time

Job summary

The Goddard Riverside Community Center in New York is seeking a Front Desk staff member to greet and assist residents and visitors while ensuring a safe environment. Responsibilities include logging visitors, taking messages, and monitoring security protocols.

The ideal candidate will have a High School diploma or GED, effective communication skills, and experience with vulnerable populations. This full-time position is a key role in creating a welcoming and secure atmosphere for all users.

Qualifications

• High School diploma or GED required.
• Experience working with homeless individuals preferred.
• Ability to maintain professional boundaries.

Responsibilities

• Keep records of arrivals and departures of residents.
• Ensure residents follow all in-house rules and policies.
• Monitor security video cameras and report unusual activities.

Skills

Effective communication

Conflict resolution

Basic computer literacy

Cultural sensitivity

Bilingual abilities

Education

High School diploma or GED

Job description

Job Details

Job Location: Senate Residence - New York, NY 10025
Position Type: Full Time
Education Level: High School Diploma / GED
Salary Range: $19.43 - $19.43 Hourly

Organization Overview

The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. They are two of New York City’s leading human services organizations, meeting the needs of children, youth, families, homeless individuals, and older adults throughout Manhattan and New York City. They work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low‑income families, out-of-school and out-of-work youth, and aging New Yorkers. It operates at community centers located in East Harlem and Yorkville, delivering programs that are impactful, innovative, and intergenerational.

Position Summary

Front Desk - greeting and assisting residents and visitors and maintaining a safe and secure environment. Responsibilities often include logging visitors in and out, answering phones, taking messages, and conducting rounds to observe and report any issues. Some positions may also require janitorial support, report safety concerns, and observe policy violations. These individuals are responsible for answering phones, assisting visitors, receiving deliveries, and aiding residents. The ability to handle inquiries, resolve issues, and de‑escalate conflicts is important.

HOURS

Full‑time, 35 hours per week

Role, Responsibilities, and Essential Duties

• Undertake front desk daily duties.
• Keep records of arrivals and departure of residents.
• Attend to residents’ needs and concerns in a friendly and cordial manner.
• Ensure that residents follow all in‑house rules and policies.
• Monitor security video cameras and report to administration unusual activities.
• Answer calls in a polite, friendly manner and forward calls or take messages as needed.
• Accept packages and sort out daily mail.
• Be aware and sensitive to the cultural and social population served.

QUALIFICATIONS

• High School diploma or GED required.
• Experience working with individuals experiencing homelessness preferred.
• Effectively communicate with others both in writing and orally.
• Ability to maintain professional boundaries.
• Basic computer literacy required.
• Bilingual abilities a plus.