Community Services Navigator — Front Desk & Referrals

Catholic Charities, Archdiocese of New York; New York (NY); On-site; USD 31,000 - 35,000; Full time

Job summary

Catholic Charities, Archdiocese of New York seeks a Receptionist to operate within HomeBase, supporting the Preserving Housing program. The role delivers professional service to clients with social service needs via phone, in person, email, or other channels and helps route callers to appropriate services.

Based in New York, NY, the receptionist will perform data entry, assist case managers, and respond with empathy while maintaining accurate referrals and timely follow-up.

Qualifications

• HS Diploma, some college, bilingual English-Spanish preferred.
• Excellent interpersonal and communication skills; strong organizational and computer literate.

Responsibilities

• Answer incoming calls on assigned schedule and refer callers as needed.
• Develop knowledge of homelessness prevention and human services networks.
• Follow up with customers to confirm referrals met their needs.
• Input data to support community resource planning and needs assessment.
• Assess customer needs with empathy and active listening.
• Support disaster/emergency service activation when required.
• Perform additional duties as assigned by supervisor.

Skills

Interpersonal skills

Communication skills

Education

HS Diploma

Some college

Bilingual English-Spanish

Job description

Catholic Charities, Archdiocese of New York seeks a Receptionist to operate within HomeBase, supporting the Preserving Housing program. The role delivers professional service to clients with social service needs via phone, in person, email, or other channels and helps route callers to appropriate services.

Based in New York, NY, the receptionist will perform data entry, assist case managers, and respond with empathy while maintaining accurate referrals and timely follow-up.