Front Desk Associate (ASC)

EyeSouth Partners; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners is seeking a Front Desk Associate for TruVista Surgery Center in Troy, MI. The role involves interviewing patients, collecting demographics and insurance data, and handling billing-related tasks to support efficient operations.

Candidates should have at least 2 years in a medical office, strong insurance experience, and excellent communication. A high school diploma is required; the environment emphasizes professionalism and teamwork.

Qualifications

• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and a minimum typing speed of 30 WPM.
• Must be highly dependable and organized.
• Outstanding interpersonal skills.
• An impeccably clean, polished, professional image.
• Ability to learn quickly, retain training, problem solve and think independently.

Responsibilities

• Displays high level of professionalism and superb customer service.
• Obtains and reviews patient demographic and insurance information for accuracy.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Ensures all patient intake forms are signed and complete.
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Coordinates with Surgical Staff to ensure optimal patient experience.

Skills

Medical office experience

Insurance experience

Typing 30 WPM

Strong customer service

Interpersonal skills

Dependable and organized

Learn quickly

Problem solving

Professional image

Medical terminology understanding

Education

High School Diploma or Equivalent Certificate

Job description

TruVista Surgery Center in Troy, MI is a state-of-the-art ambulatory surgery center specializing in ophthalmic procedures. The facility is designed for efficiency, comfort, and innovation—offering cataract, glaucoma, and oculoplastic surgeries with the latest technology. A strong fit for candidates who value teamwork, excellence in surgical outcomes, and a modern clinical setting.

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center. The Front Office Associate may answer multiple phone lines, assist in processing medical record requests, enter patient demographic and insurance information, and accept patient payments.

• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Surgical Staff to ensure optimal patient experience

Education

• High School Diploma or Equivalent Certificate

Required Skills

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPMStrong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills

• Understanding of medical terminology

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.