Front Desk Associate

EyeSouth Partners; Northville (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

HSA/FSA

Telemedicine

Generous PTO

Employee discounts

Employee Assistance Program

Group Life/AD&D

Short/Long Term Disability

Job summary

Adelson Eye & Lasik Center is a full-service ophthalmology and refractive surgery practice in Metro Detroit, led by Drs. Todd and Howard Adelson, delivering high-quality eye care and patient-focused service.

The Front Desk Associate serves as the first point of contact, greeting patients, handling check-ins/outs, calls, scheduling, and data entry while maintaining HIPAA compliance and exceptional customer care.

Qualifications

• High School Diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum 1 year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.

Responsibilities

• Greet patients warmly and verify appointment details.
• Collect documentation including ID, insurance cards, and referrals.
• Book, confirm, and reschedule appointments.
• Verify insurance eligibility and benefit coverage for visits and procedures.
• Collect co-payments and explain patient financial responsibilities; document in PM system.
• Maintain HIPAA compliance and patient confidentiality; handle forms and records.
• Enter and verify patient data accurately in the practice management system.
• Keep reception area clean, organized, and welcoming.

Skills

Interpersonal skills

Attention to detail

Insurance verification

Multitasking

HIPAA knowledge

Math/cash handling

Customer service

Education

High School diploma or equivalent

Tools

Nextech/ICP

Job description

Adelson Eye & Lasik Center is a full-service ophthalmology and refractive surgery practice in Metro Detroit led by Drs. Todd and Howard Adelson. With over 50,000 LASIK and PRK procedures performed using Contoura and All-Laser LASIK technology, this center blends experienced surgeons, advanced laser techniques, and patient-first care—perfect for professionals passionate about sight restoration and lasting patient impact.

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Schedule would be 5 days per week Monday - Saturday shift. Position requires 2 Saturdays per month.

Key Responsibilities

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Completes medical records requests that come directly from the patient
• Completes assigned tasks as related to the appointment rescheduling queue timely
• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
• Answers phones and responds to inquiries
• Relays messages between patients and clinical staff
• Maintains protected health information in accordance with HIPPA/PHI guidelines
• Handles paperwork such as consent forms and HIPAA compliance
• Interacts with all internal and external customers in a caring and respectful manner.
• Accepts deliveries of packages, mail, and other supplies from outside vendors.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors
• Provides clear information about services, wait time, and policies
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications/Requirements

• High School Diploma or the equivalent years related experience required
• Nextech/ICP experience strongly preferred
• Minimum of 1-year medical office experience strongly preferred
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification; strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#INDA