Front Desk Associate

EyeSouth Partners; Birmingham (MI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

EyeSouth Partners’ Clavenna Vision Institute in Birmingham, MI is seeking a PRN Front Desk Associate to greet patients, manage check-ins, answer calls, schedule appointments, collect payments, and maintain accurate data in the practice management system.

You will uphold HIPAA protections, verify insurance and benefits, communicate with patients about costs, and support the front desk team with timely task completion and friendly, professional service.

Qualifications

• Greet patients warmly and verify appointment details.
• Collect IDs, insurance cards, referral forms, etc.
• Book, confirm, and reschedule appointments.
• Verify insurance eligibility and coverage for visits/procedures/tests.
• Collect co-pays/balances; document financials in system.
• Explain billing procedures clearly.
• Enter data accurately in the practice management system.

Responsibilities

• Answer phones and respond to inquiries.
• Relay messages between patients and clinical staff.
• Maintain HIPPA/PHI compliance and protect patient information.
• Handle paperwork like consent forms and HIPAA compliance.
• Maintain a clean, welcoming reception area for patients.
• Assist with on-boarding of new front desk staff as needed.
• Participate in daily huddles and team meetings.

Skills

Strong interpersonal and communication

Attention to detail

Basic understanding of healthcare paye

Ability to multitask

HIPAA/privacy compliance

Cash handling and basic math

Excellent customer service

Tools

Practice management system

Job description

Clavenna Vision Institute has been serving the Birmingham community for more than 40 years, providing comprehensive ophthalmology and optometry services. Specializing in cataract surgery, LASIK, glaucoma management, and advanced contact lens fitting, the practice is well-known for its patient-centered care and long-standing reputation. A great fit for candidates who value tradition, community trust, and excellence in eye health.

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

This position is a PRN position that will pick up shifts as needed throughout the month.

Qualifications/Requirements

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Completes medical records requests that come directly from the patient
• Completes assigned tasks as related to the appointment rescheduling queue timely
• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
• Answers phones and responds to inquiries
• Relays messages between patients and clinical staff
• Maintains protected health information in accordance with HIPPA/PHI guidelines
• Handles paperwork such as consent forms and HIPAA compliance
• Interacts with all internal and external customers in a caring and respectful manner.
• Accepts deliveries of packages, mail, and other supplies from outside vendors.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors
• Provides clear information about services, wait time, and policies
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Key Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification; strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.