Front Desk Associate (ASC)

EyeSouth Partners; Lawrenceville (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employee Discounts and Perks

Employee Assistance Program

Job summary

A leading ophthalmology surgical center in Lawrenceville, Georgia, is seeking a Front Desk Associate. The role demands exceptional patient service, where you will handle demographic and insurance information, schedule appointments, and maintain efficient operations. Candidates should have at least 2 years of medical office experience and a high school diploma. Strong computer skills and outstanding interpersonal abilities are essential. This position offers employee discounts and an assistance program, while ensuring a professional image at all times.

Qualifications

• Minimum 2 years of experience in a medical office or health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge with a minimum typing speed of 30 WPM.

Responsibilities

• Provide exceptional patient service in person and over the phone.
• Interview patients to obtain demographic, financial, and insurance information.
• Process medical record requests and coordinate with surgical staff.

Skills

Medical office experience

Health care insurance experience

Customer service skills

Strong computer skills

Dependability

Organizational skills

Interpersonal skills

Education

High School Diploma or Equivalent Certificate

Job description

Overview

East Atlanta Eye Surgery Center is a AAAHC accredited Ophthalmology surgical center. Our purpose is to provide the highest level of eye care possible to each patient enhancing individual lifestyles and vision while allowing our patients the option to avoid the additional cost and time associated with a trip to the hospital. We have a team of highly skilled and compassionate surgeon's providing services with leading-edge technology in an efficient and cost-effective manner.

Responsibilities

• The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts.
• The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center.
• The Front Office Associate may answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Surgical Staff to ensure optimal patient experience

Education

• High School Diploma or Equivalent Certificate

Required Skills

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills

• Understanding of medical terminology

Benefits

• Employee Discounts and Perks
• Employee Assistance Program

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.