Front Desk Associate

ExplorUS; Zion (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401k Program

Reward & Recognition Program

Site Discounts

Employee Assistance Program

Job summary

Illinois Beach Hotel, nestled along Lake Michigan in Illinois Beach State Park, seeks a friendly Front Desk Associate to welcome guests, manage reservations, and provide accurate information about Park programs.

You will handle guest check-ins/outs, address concerns, and support a seamless guest experience with professional communication. Ideal candidates have at least 1 year front desk experience and a high school diploma; hourly rate $16.50, with benefits including 401k, site discounts, EAP.

Qualifications

• Provide excellent customer service to meet and exceed customer expectations.
• Ability to work a variety of day, night, weekend, and holiday shifts.
• Ability to work independently.
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles.
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and elevate to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Other duties as may be assigned

Skills

Customer service

Communication

Multi-tasking

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Room Master system

Job description

Illinois Beach Hotel is nestled along the scenic shores of Lake Michigan within Illinois Beach State Park, which welcomes over 2.5 million visitors each year. With a 92-room hotel, full-service dining, conference and event space, and a campground store, our team is dedicated to providing extraordinary service in a one-of-a-kind lakeside environment.

FRONT DESK ASSOCIATE

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and elevate to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Other duties as may be assigned

Requirements

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend, and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience

Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience

Hourly Rate: $16.50

Benefits

• 401k Program
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.