Front Desk Associate

Explor Crater Lake, LLC; Oregon (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee housing

Benefits

Job summary

A hospitality company at a scenic location is seeking a dedicated individual for the role of front desk staff. The ideal candidate will provide exceptional service to guests, handle reservations efficiently, and share information about local attractions. A high school diploma and at least one year of front desk experience are required. The position offers competitive pay, employee housing, and benefits. Interested candidates should be ready to work flexible shifts to accommodate guests.

Qualifications

• Minimum 1 year front desk/room registration experience.
• Ability to work independently.
• Capability to handle night, weekend, and holiday shifts.

Responsibilities

• Provide relevant information for all guest tours.
• Handle guest reservations and room assignments professionally.
• Respond calmly to guest complaints and escalate if needed.
• Respond to guest inquiries and resolve issues with management as needed.
• Keep front and back office areas organized and clean.
• Assist team members and share knowledge of the Park.
• Understand ISO policies and initiatives and meet responsibilities within these areas.

Skills

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Room Master

Job description

At Explor Crater Lake, LLC, every day is an adventure — where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Apply today!

Summary of Position:

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check‑ins / check‑outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and escale to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements:

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

Education: High school diploma or equivalent

Experience: Minimum 1 (one) year front desk/room registration experience National Park/Resort experience

We maintain a drug‑free workplace to ensure the safety and well‑being of all employees.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.