Hotel Front Desk Associate

Cambria Lake Placid; Village of Lake Placid (NY); On-site; USD 20,664 - 30,307; Full time

Job summary

Cambria Hotel Lake Placid - Lakeside Resort is seeking a Front Desk Associate to warmly greet guests, check them in and out, and provide information about the property and local area.

The role requires strong communication, attentiveness to detail, and the ability to multitask in a fast-paced environment. Training and 24/7 operations support a busy lakeside setting in Lake Placid, NY.

Qualifications

• High school diploma or equivalent; additional education or certification in hospitality or related field is a plus.

Responsibilities

• Guest reception: greet guests, check them in/out, provide property information.
• Customer service: handle inquiries and requests to exceed guest expectations.
• Telephone and email communication: manage calls and emails, direct inquiries as needed.
• Reservations and check-ins: process reservations and modifications in the system, maintain accurate guest info.
• Cash handling: process payments and deposits per policy.
• Problem resolution: address complaints promptly and escalate when needed.
• Lobby maintenance: keep front desk and waiting areas organized and stocked.
• Safety and security: monitor lobby and follow procedures.
• Administrative support: assist with filing, reports, and tasks for Front Office Manager.
• Team collaboration: work with housekeeping and maintenance for seamless experiences.

Skills

Customer service

Communication

Multitasking

Friendly demeanor

Education

High school diploma or equivalent

Job description

Position Overview

The Cambria Hotel Lake Placid - Lakeside Resortis a dynamic and customer-focused hotel committed to providing exceptional service and experiences to our clients. As a Front Desk Associate, you will be an essential part of our team, responsible for creating a welcoming and professional atmosphere for all guests and visitors. The Front Desk Associate serves as the first point of contact for guests, providing outstanding customer service and ensuring a positive experience during their stay or visit. This role requires a friendly and approachable demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The Front Desk Associate must be attentive to detail, handle guest inquiries and requests, and assist with administrative tasks as needed.

Job Responsibilities

• Guest Reception: Greet guests with a warm and welcoming attitude, check them in and out efficiently, and provide necessary information about the property, amenities, and local area.
• Customer Service: Handle guest inquiries, concerns, and requests promptly and professionally. Strive to exceed guest expectations and ensure a memorable experience during their stay.
• Telephone and Email Communication: Manage phone calls and respond to emails promptly, providing accurate information and directing inquiries to the appropriate departments.
• Reservations and Check-ins: Handle room reservations, confirmations, and modifications using the reservation system. Ensure accurate guest information and maintain confidentiality.
• Cash Handling: Process guest payments, collect room deposits, and handle cash transactions accurately while following company policies and procedures.
• Problem Resolution: Address and resolve guest complaints or issues in a timely and effective manner. Escalate complex problems to the appropriate department or management when necessary.
• Lobby Maintenance: Maintain a clean and organized front desk area, including the lobby and guest waiting areas. Ensure promotional materials and informational brochures are well-stocked and up-to-date.
• Safety and Security: Monitor the lobby area for any suspicious activity and report any concerns to the security team or management. Follow security protocols for guest safety and adhere to emergency procedures when needed.
• Administrative Support: Assist with administrative tasks, such as filing, record-keeping, and preparing reports as assigned by the Front Office Manager.
• Team Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences and address any operational needs.

Qualifications & Requirements

• High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus.
• Previous experience in customer service or a front desk role is preferred but not required; we are willing to train the right candidate with a positive attitude and strong communication skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Friendly, professional, and customer-oriented attitude.
• Strong organizational and multitasking abilities to handle various responsibilities efficiently.
• Proficient in using computers and hotel management software for reservations and guest information.
• Ability to work flexible hours, including weekends and holidays, as our front desk operates on a 24/7 basis.
• Ability to stand for extended periods.
• Maintains professional working relationships and promotes open lines of communication with managers, team members, and other departments.

Cambria Hotel Lake Placid - Lakeside Resortis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.