Front Desk Associate

Coulter Services; Warren (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Coulter Services in Warren, MI is seeking an energetic front desk associate to greet members and guests, provide friendly customer service, manage check-ins, process memberships and payments, and answer inquiries both in person and by phone.

The role involves promoting club services, scheduling tours, coordinating front desk interactions, keeping the area clean and welcoming, and contributing to a high-energy team culture that focuses on member success.

Qualifications

• Friendly, upbeat demeanor and strong communication skills.
• Comfort with transactions, check-in procedures, and basic payment processing.
• Ability to answer questions confidently and handle inquiries professionally.
• Strong organization and attention to detail.
• Sales-oriented mindset for promoting services and classes.

Responsibilities

• Greet members and guests and provide professional, positive customer service
• Manage member check-ins and process memberships and payments
• Answer questions and handle phone and in-person inquiries
• Promote club services and classes to support member engagement
• Schedule tours and coordinate front-desk interactions
• Maintain a clean, organized, and welcoming front desk area
• Support a high-energy, team-oriented culture focused on member success

Skills

Friendly demeanor

Strong communication

Cash handling

Check-in procedures

Attention to detail

Sales oriented

Job description

— Serve as the energetic first point of contact for members and guests in an on-site setting.

Key Duties

• Greet members and guests and provide professional, positive customer service
• Manage member check-ins and process memberships and payments
• Answer questions and handle phone and in-person inquiries
• Promote club services and classes to support member engagement
• Schedule tours and coordinate front-desk interactions
• Maintain a clean, organized, and welcoming front desk area
• Support a high-energy, team-oriented culture focused on member success

Qualifications & Skills

• Friendly, upbeat demeanor with strong communication skills
• Comfort with transactions, check-in procedures, and basic payment processing
• Ability to answer questions confidently and handle inquiries professionally
• Strong organization and attention to detail
• Sales-oriented mindset for promoting services and classes