Front Desk Associate

Club4 Fitness; Starkville (MS); On-site; USD 12,000 - 15,000; Part time

Job summary

CLUB4 Fitness in Starkville, MS is seeking a Front Desk Associate for a part-time role. You will deliver superior customer service to current members and prospects, handle check-ins, tours, and sign-ups, and assist with maintaining a clean club environment.

The position requires a friendly, reliable individual with basic computer skills and a passion for fitness. CPR/AED certification is preferred.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Positive attitude and reliability required.
• Punctuality and dependability are a must.
• Strong listening and problem-solving skills in a member-focused setting.
• Diplomacy and professionalism in all interactions.

Responsibilities

• Greet members, guests, and prospective members with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with new member sign-ups and tours of the club.
• Update member information as needed and respond to inquiries promptly.
• Maintain cleanliness and order of the club environment.
• Attend to member questions and escalate to management as needed.
• Assist in daily club cleaning tasks.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Punctuality

Empathy and listening

Diplomacy and professionalism

Education

High School diploma/GED

CPR/AED certification preferred

Tools

PEAK/ABC IGNITE system

Job description

Job Details
Job Location: Starkville - Starkville, MS 39759
Position Type: Part Time
Education Level: None
Salary Range: $10.00
Travel Percentage: None
Job Shift: Any
Reports to: General Manager

Front Desk

Job Summary

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities of Front Desk Associate

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.

QualificationsQualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is an absolute must!
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification preferred.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.