Front Desk Associate

Club4 Fitness; Meridian (MS); On-site; USD 16,531 - 22,041; Part time

Job summary

Club4 Fitness in Meridian, MS is seeking a Front Desk Associate for part-time hours. You will provide superior member service, greet guests, handle front desk duties, answer phones, and assist with club tours and sign-ups.

The role requires a positive attitude, good communication, reliability, and basic computer skills. A High School diploma/GED is required and CPR/AED certification is preferred. You will help maintain a clean, welcoming facility and support management as needed.

Qualifications

• Customer service background (must),
• Basic computer proficiency (must)
• Passion for fitness and health (must)
• Upbeat and positive attitude (must)
• Punctuality and reliability (must)
• Exceptional customer service skills; interact professionally with members and coworkers
• Strong listener with empathy and problem-solving with management
• Diplomacy and professionalism in all interactions
• High School diploma/GED equivalent
• CPR/AED certification preferred

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities.
• Answer phones in a friendly manner and assist callers.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing-up process.
• Take prospective members on tours of the Club facility.
• Update member account information as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Professional communication

Empathy

Diplomacy

Active listening

Strong interpersonal skills

Education

High School diploma/GED

CPR/AED certification preferred

Job description

Job Details

Job Location: Meridian - Meridian, MS 39305

Position Type: Part Time

Reports to: General Manager

Front Desk:

Job Summary

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities of Front Desk Associate

• 1. Greet members, prospective members, and guests, providing exceptional customer service.
• 2. Handle all front desk related activities including:
• 3. Answer phones in a friendly manner and assist callers with a variety of questions.
• 4. Check members into the PEAK/ABC IGNITE purchasing system.
• 5. Assist with the new membership signing-up process.
• 6. Take prospective members on tours of the Club facility.
• 7. Update member account information, as needed.
• 8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• 9. Assist in maintaining the neatness and cleanliness of the Club.
• 10. Complete daily Club cleaning assignments.

QualificationsQualifications/Requirements

• 1. Customer service background preferred.
• 2. Basic computer proficiency.
• 3. A passion for fitness and health.
• 4. Upbeat and positive attitude!
• 5. Punctuality and reliability is an absolute must!
• 6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• 7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• 8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• 9. High School diploma/GED equivalent required.
• 10. CPR / AED certification preferred.

Physical Demands

• 1. Continual standing and walking during shift.
• 2. Continual talking in person or on the phone during shift.
• 3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
• 4. Must be able to occasionally lift up to 50 lbs.
• 5. Regular exposure to certain chemicals related to cleaning products.