Front Desk Associate

Club4 Fitness; Madison (MS); On-site; USD 16,531 - 24,796; Full time

Job summary

CLUB4 Fitness in Madison, MS 39110 is seeking a Front Desk Associate to deliver superior customer service to current members and prospects seeking to join. You will greet people, manage front desk tasks, assist with memberships, and conduct tours of the facility.

The role emphasizes a friendly, reliable, and energetic attitude, with duties including checking in members, answering calls, and supporting daily club operations.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer interaction skills.
• Empathetic listener and problem-solver.
• Diplomacy and professionalism in all interactions.
• High School diploma or GED.
• CPR/AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with new membership sign-ups.
• Take tours of the Club facility for prospective members.
• Update member account information as needed.
• Respond promptly to member questions and elevate to management as needed.
• Maintain cleanliness and tidiness of the Club.
• Complete daily cleaning assignments.

Skills

Customer service

Computer skills

Empathy

Communication

Punctuality

Professionalism

Active listening

Education

High School diploma/GED

CPR/AED certification preferred

Tools

PEAK/ABC IGNITE system

Job description

Job Details

Job Location: Madison (OMP) - Madison, MS 39110

Reports to: General Manager

Job Summary

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities of Front Desk Associate

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.

Qualifications / Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is an absolute must!
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification preferred.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.