Front Desk Associate

Club4 Fitness; Kenner (LA); On-site; USD 11,365 - 16,186; Part time

Job summary

Club4 Fitness is looking for a part-time team member in Kenner, LA to provide exceptional customer service to members and guests. Responsibilities include greeting members, handling front desk activities, and assisting with membership sign-ups.

The ideal candidate will have a customer service background, an upbeat attitude, and a passion for fitness and health. A high school diploma/GED is required, and CPR/AED certification is preferred.

Qualifications

• Customer service background preferred.
• Strong listener with the ability to empathize with Club members.
• CPR / AED certification preferred.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and answer phones in a friendly manner.
• Take prospective members on tours of the Club facility.
• Respond to member questions and concerns professionally.
• Maintain the neatness and cleanliness of the Club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Job Details

Job Location: Kenner - Kenner, LA 70065
Position Type: Part Time
Education Level: High School
Salary Range: $10.00
Travel Percentage: None
Job Shift: Any
Reports to: General Manager

Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.

Qualifications

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is an absolute must!
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification preferred.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.