Front Desk Associate

Minneapolis Marriott Southwest; Minnetonka (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k)

Health benefits

Dental insurance

Life insurance

Vision insurance

Paid vacation

Wellness program

Management Development Program

Career advancement

Travel discounts

Referral bonus

Job summary

Minneapolis Marriott Southwest is seeking a charismatic Front Desk Associate to welcome guests and ensure a memorable stay. The role emphasizes guest focus, efficient check-ins/outs, and coordinating with hotel departments.

The position offers a full-time schedule from 2:00 PM to 10:30 PM, with opportunities for growth through the Management Development Program and travel discounts.

Qualifications

• Experience at a hotel front desk is preferred, but training is available.
• Strong communication, listening, and interpersonal skills are essential.
• Excellent written and verbal English; Spanish or other languages are highly preferred.

Responsibilities

• Welcome and assist guests throughout their stay.
• Complete check-ins and check-outs accurately and efficiently.
• Manage reservations, guest information, room assignments, and keys.

Skills

Strong communication

Listening

Interpersonal skills

English proficiency

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Front Desk AssociateAbout Us

OurTEAM culture motivates and encourages every individual to achieve “MORE” in their daily life and grow their career with a company that values them.

T.E.A.M. = Together Everyone Achieves More

About the Role

We’re seeking acharismatic, outgoing, and guest-focused hospitality professional to join our growing TEAM!

As a Front Desk Associate, you’ll play a key role in creating memorable guest experiences. Your genuine smile, positive energy, attentive service, and passion for hospitality will help set the tone for an exceptional stay.

Schedule: Full-Time | 2:00 PM–10:30 PM | 5 shifts per week
Pay:$19.00 per hour

• Welcome and assist guests throughout their stay.
• Complete check-ins and check-outs accurately and efficiently.
• Manage reservations, guest information, room assignments, and keys.
• Answer guest questions and respond to requests with professionalism.
• Resolve guest concerns with a positive, solutions-focused approach.
• Communicate effectively with hotel departments to ensure an excellent guest experience.
• Maintain a welcoming, organized, and professional front desk environment.

• Previous hotel front desk experience is preferred, butwe’re willing to train the right customer-service professional.
• Strong communication, listening, and interpersonal skills.
• Excellent written and verbal English skills;Spanish or additional languages are highly preferred.
• Comfortable with technology and software; experience with Microsoft Office and hotel systems such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus.
• Ability to multitask, prioritize, and remain composed in a fast-paced environment.
• Positive attitude, high energy, attention to detail, and a genuine desire to help others.
• Flexible availability, including weekends and holidays.
• A TEAM-first mindset and desire to grow in hospitality.

No hotel experience? No problem! We’re committed to training and developing our associates through hands-on learning, teamwork, and a positive work environment.

We believe in investing in our people. Career advancement opportunities include:

Career Growth

Front Office Manager → Operations Manager → Assistant General Manager → General Manager

OurManagement Development Program (MDP) helps develop top talent into future leaders, with opportunities to advance into management inless than one year for high-performing associates.

• 401(k)
• Health, dental, vision, and life insurance
• Paid vacation, wellness, and holidays
• Management Development Program
• Career advancement opportunities
• TEAM and travel discounts
• Referral bonus program
• Full-time benefits eligibility

With multiple brands and thousands of locations around the world, TEAM members can enjoy specialtravel and select food & beverage discounts.

Bring your energy. Bring your personality. Bring your ambition.

What’s Your MORE?

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online