Front Desk Associate

North Point Hospitality Group, Inc.; Nashville (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Parking

On Bus Route

Early Access to Earned Wages

Medical Insurance

Dental Insurance

Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Competitive Pay

Job summary

North Point Hospitality Group, Inc. is seeking a friendly hotel front desk associate to greet guests, handle check-in/out, and provide outstanding service.

Join a team that values guest satisfaction, accuracy in billing, and proactive problem solving while ensuring a positive guest experience across our Nashville area properties.

Qualifications

• Must have customer-service mindset and ability to interact with guests professionally.
• Experience in front desk operations is preferred.

Responsibilities

• Uses technology to ensure best guest experience.
• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash transactions.
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
• M eets all in-service requirements, complies with all system policies and procedures.
• General administrative functions to include answer front desk main lines, respond to GXP, and track GSS and Trip Advisor scores.

Skills

Guest service oriented

Communication

People skills

Friendly demeanor

Team player

Education

High School Diploma

2 years hotel front desk experience

Job description

Why Join Us?

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

What you’ll do (mostly this...other duties may be assigned):

• Uses technology to ensure best guest experience
• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash transactions.
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
• Meets all in-service requirements, complies with all system policies and procedures.
• General administrative functions to include answer front desk main lines, respond to GXP, and track GSS and Trip Advisor scores.

What we’re looking for:

• High School Diploma
• 2 years’ experience in hotel front desk desired
• A love for meeting new people and making meaningful connections
• A positive attitude and natural flair for customer service
• Reliability, integrity and a team spirit
• Your best professional manners
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Ability to act as a gracious host to guests, vendors and candidates for employment

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.

The pay range for this role is: $18-20 per hour