Front Desk Associate

Liv Hospitality

Rapid City (SD)

On-site

USD 16,531,000 - 22,042,000

Full time

14 days+

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Benefits offered by this job

Hotel Discounts

Dining Deals

WaTiki Waterpark Passes

Starbucks Offers

Juniper at Vertex Sky Bar Access

AJ's Wicked Salon & Spa discounts

Gaming Benefits

Sol Vibe Discounts

Job summary

Liv Hospitality's Hotel Alex Johnson in Rapid City, SD is seeking an entry-level Front Desk Associate. You will greet guests, check in and out, issue keys, and assist with information and transportation arrangements.

You can train across hotel outlets and enjoy dining and hotel discounts, Starbucks offers, WaTiki passes, and Hilton Honors benefits as part of our team.

Qualifications

High School diploma required.
Strong computer skills and ability to learn hotel PMS.
Excellent communication and listening skills.
Ability to multitask in a fast-paced environment.
Flexibility to work varied shifts, including weekends.

Responsibilities

Make room reservations and check guests in and out.
Issue keys, pamphlets, and discount cards as needed.
Provide information about hotel services, entertainment, and local attractions.
Maintain confidentiality and security of guest information.
Arrange transportation for guests.
Compute bills, post charges, and handle payments.
Run front desk and other reports; perform manual and computer tasks.
Keep front desk and lobby clean and presentable.
Wear uniform and nametag; perform other duties as required.

Skills

Guest service

Communication

Multitasking

Problem solving

Education

High School diploma

Tools

MS Office

Hotel PMS

Job description

Job DetailsLevel: EntryJob Location: Hotel Alex Johnson - Rapid City, SD 57701Position Type: Full-Time/Part-TimeEducation Level: High SchoolJob Shift: Any

Joining the team at The Hotel Alex Johnson in Rapid City, SD, offers a unique and enriching experience rooted in history and hospitality. Here's why you should consider being a part of our esteemed team:

Historical Significance:

Immerse yourself in the rich history of The Hotel Alex Johnson, a landmark deeply woven into the fabric of Rapid City's heritage.

Central Location:

Enjoy the convenience of working in the heart of downtown Rapid City, where you'll be at the center of the city's vibrant energy and attractions.

Dining Discounts:

Indulge in culinary delights with discounts at our food and beverage outlets, including Starbucks, whether during shifts or on days off.

Variety of Outlets:

Seize the opportunity to expand your skills and expertise by training and working in multiple outlets throughout the hotel, providing a diverse and dynamic work experience.

Hilton Honors Benefits:

Access exclusive perks through Hilton Honors, including discounts for team members, as well as for their family and friends, enhancing your stay and creating memorable experiences.

Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:

Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
Dining Deals: Get discounts on food and beverages at our outlets.
WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.
Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At The Hotel Alex Johnson, you'll not only be part of a renowned establishment with a rich legacy but also enjoy the benefits of a centrally located workplace, culinary discounts, diverse training opportunities, and Hilton Honors privileges, all contributing to a fulfilling and rewarding career journey.

Responsibilities

Responsible for making room reservations and checking guests in and out of the Hotel.
Issues room keys, Pamphlets, discount cards, etc.
Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times
Arranges transportation for guests.
Compute bills, post charges, collects payment and makes change for guests.
Runs various reports - hand written and computer.
Maintain the cleanliness and neatness of the front desk and lobby area.
Wear a uniform up to property standards and nametag at all times on property.
Other duties may be assigned to meet business needs.

Other Qualifications

Must be 18 years or older.
Must have strong computer skills and ability to learn hotel property management system(s).
Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
Working knowledge of MS Office required, hotel property management systems a plus.
Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
Dependable with reliable transportation and the ability to work a flexible schedule.
Ability to stand for extended periods of time.

Benefits for full-time Associates