Front Desk Associate

Alex Johnson; Rapid City (SD); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Hotel Discounts

Dining Discounts

Hilton Honors Benefits

WaTiki Passes

Starbucks Offers

Juniper Access

AJ's Salon & Spa Discount

Gaming Benefits

Sol Vibe Discounts

Daily Pay (ZayZoon)

Job summary

The Hotel Alex Johnson in Rapid City, SD, seeks a Front Desk Associate to welcome guests, manage check-ins/outs, and provide information on local attractions and services. You will support multiple hotel outlets and enjoy benefits through LIV Hospitality and Hilton Honors.

Join a historic downtown location with dining discounts, Seattle? discounts, and family-friendly perks while delivering exceptional guest experiences.

Qualifications

• Must be 18 years or older and able to work flexible shifts.
• Strong computer skills and ability to learn hotel property management system(s).
• Excellent communication and listening skills with the public and staff.
• Ability to multi-task in a high-volume environment with attention to detail.

Responsibilities

• Responsible for making room reservations and checking guests in and out of the Hotel.
• Issues room keys, pamphlets, discount cards, etc.
• Provides information to guests regarding hotel services, entertainment, shopping and travel.
• Ensures confidentiality, security and safety of guests in front desk communications.
• Arranges transportation for guests.
• Compute bills, post charges, collect payment and make change.
• Runs reports—handwritten and computer.
• Maintain the cleanliness and neatness of the front desk and lobby area.
• Wear a uniform and nametag at all times on property.
• Other duties may be assigned to meet business needs.

Skills

Customer Service

Computer Literacy

MS Office

PMS knowledge

Communication

Education

High School Diploma

Tools

Front Desk Systems

Job description

Front Desk Associate# Front Desk AssociateRapid City, SD 57701## OverviewLevelEntryPosition TypeFull-Time/Part-TimeJob ShiftAnyEducation LevelHigh School## DescriptionJoining the team at The Hotel Alex Johnson in Rapid City, SD, offers a unique and enriching experience rooted in history and hospitality. Here's why you should consider being a part of our esteemed team:**Historical Significance:** Immerse yourself in the rich history of The Hotel Alex Johnson, a landmark deeply woven into the fabric of Rapid City's heritage.**Central Location:** Enjoy the convenience of working in the heart of downtown Rapid City, where you'll be at the center of the city's vibrant energy and attractions.**Dining Discounts:** Indulge in culinary delights with discounts at our food and beverage outlets, including Starbucks, whether during shifts or on days off.**Variety of Outlets:** Seize the opportunity to expand your skills and expertise by training and working in multiple outlets throughout the hotel, providing a diverse and dynamic work experience.**Hilton Honors Benefits:** Access exclusive perks through Hilton Honors, including discounts for team members, as well as for their family and friends, enhancing your stay and creating memorable experiences.**Backed by LIV Hospitality:** You'll thrive in your role with our comprehensive support and exclusive perks:* Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.* Dining Deals: Get discounts on food and beverages at our outlets.* WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.* Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.* Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.* AJ's Wicked Salon & Spa: Enjoy 10% off products and services.* Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.* Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At The Hotel Alex Johnson, you'll not only be part of a renowned establishment with a rich legacy but also enjoy the benefits of a centrally located workplace, culinary discounts, diverse training opportunities, and Hilton Honors privileges, all contributing to a fulfilling and rewarding career journey.## Qualifications**Responsibilities*** Responsible for making room reservations and checking guests in and out of the Hotel.* Issues room keys, Pamphlets, discount cards, etc.* Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.* Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times* Arranges transportation for guests.* Compute bills, post charges, collects payment and makes change for guests.* Runs various reports - hand written and computer.* Maintain the cleanliness and neatness of the front desk and lobby area.* Wear a uniform up to property standards and nametag at all times on property.* Other duties may be assigned to meet business needs.**Other Qualifications:*** Must be 18 years or older.* Must have strong computer skills and ability to learn hotel property management system(s).* Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.* Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.* Working knowledge of MS Office required, hotel property management systems a plus.* Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.* Dependable with reliable transportation and the ability to work a flexible schedule.* Ability to stand for extended periods of time.**Benefits for full-time Associates:*** Health / dental / vision / life* 401k plan with 3% match after one year of employment* Company-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer