Front Desk Associate

Hotel Alex Johnson; Rapid City (SD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

Dining discounts

Hilton Honors benefits

WaTiki Waterpark passes

Starbucks offers

Job summary

The Hotel Alex Johnson in Rapid City, SD, is seeking a Front Desk Associate to welcome guests, check them in and out, and assist with reservations. You will handle keys and guest information while providing friendly, professional service across multiple hotel outlets.

Qualifications include strong computer skills, experience with hotel PMS, excellent communication, and a flexible schedule. This full-time role offers dining discounts, Hilton Honors benefits, and opportunities to train across

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel property management system(s).
• Excellent communication and listening skills; able to interact with guests and staff.

Responsibilities

• Make room reservations and check guests in and out of the hotel.
• Issue keys, pamphlets, discount cards, etc.
• Provide information to guests on hotel services, entertainment, shopping, business, and travel.

Skills

Computer skills

Front desk software

Communication

Multitasking

Reliability

Flexible schedule

Attention to detail

Tools

Hospitality PMS

MS Office

Job description

Joining the team at The Hotel Alex Johnson in Rapid City, SD, offers a unique and enriching experience rooted in history and hospitality. Here's why you should consider being a part of our esteemed team:Historical Significance: Immerse yourself in the rich history of The Hotel Alex Johnson, a landmark deeply woven into the fabric of Rapid City's heritage.Central Location: Enjoy the convenience of working in the heart of downtown Rapid City, where you'll be at the center of the city's vibrant energy and attractions.Dining Discounts: Indulge in culinary delights with discounts at our food and beverage outlets, including Starbucks, whether during shifts or on days off.Variety of Outlets: Seize the opportunity to expand your skills and expertise by training and working in multiple outlets throughout the hotel, providing a diverse and dynamic work experience.Hilton Honors Benefits: Access exclusive perks through Hilton Honors, including discounts for team members, as well as for their family and friends, enhancing your stay and creating memorable experiences.Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.Dining Deals: Get discounts on food and beverages at our outlets.WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.AJ's Wicked Salon & Spa: Enjoy 10% off products and services.Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At The Hotel Alex Johnson, you'll not only be part of a renowned establishment with a rich legacy but also enjoy the benefits of a centrally located workplace, culinary discounts, diverse training opportunities, and Hilton Honors privileges, all contributing to a fulfilling and rewarding career journey.ResponsibilitiesResponsible for making room reservations and checking guests in and out of the Hotel.Issues room keys, Pamphlets, discount cards, etc.Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all timesArranges transportation for guests.Compute bills, post charges, collects payment and makes change for guests.Runs various reports - hand written and computer.Maintain the cleanliness and neatness of the front desk and lobby area.Wear a uniform up to property standards and nametag at all times on property.Other duties may be assigned to meet business needs.Other Qualifications:Must be 18 years or older.Must have strong computer skills and ability to learn hotel property management system(s).Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.Working knowledge of MS Office required, hotel property management systems a plus.Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.Dependable with reliable transportation and the ability to work a flexible schedule.Ability to stand for extended periods of time.Benefits for full-time Associates:Health / dental / vision / life401k plan with 3% match after one year of employmentCompany-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer