Front Desk Associate

Club4 Fitness; Bryan (TX); On-site; USD 11,365 - 16,186; Part time

Job summary

Club4 Fitness in Bryan, Texas, is seeking a Front Desk Associate to provide exceptional customer service to members and prospects. This part-time role involves greeting guests, checking members into the system, and maintaining the front desk operations.

The ideal candidate has strong customer service skills, basic computer proficiency, and a passion for fitness. Responsibilities also include assisting with membership sign-ups and ensuring a welcoming atmosphere in the club.

Qualifications

• Customer service background preferred.
• CPR / AED certification preferred.
• Strong listener with the ability to empathize.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities, including answering phones.
• Check members into the purchasing system.
• Assist with new membership sign-ups and facility tours.

Skills

Customer service skills

Basic computer proficiency

Upbeat and positive attitude

Education

High School diploma/GED equivalent

Job description

Job Details

Job Location: Bryan - Bryan, TX 77802

Position Type: Part Time

Salary Range: $10.00 Hourly

Job Shift: Any

Reports to: General Manager

Job Summary

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities, including answering phones in a friendly manner, assisting callers with a variety of questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing-up process.
• Take prospective members on tours of the Club facility.
• Update member account information, as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is an absolute must!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
• Must be able to occasionally lift up to 50 lbs.
• Regular exposure to certain chemicals related to cleaning products.