Front Desk Associate

Explor Olympic LLC; Port Angeles (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Employee housing

Benefits

Job summary

Explor Olympic LLC located in Port Angeles, Washington is seeking a Front Desk Associate to provide extraordinary hospitality to guests and assist in front desk duties including handling reservations and check-ins/check-outs. The ideal candidate will have at least one year of front desk experience and be proficient in Microsoft Office and Room Master.

The role involves maintaining a clean office, efficiently handling guest queries, and presenting a positive image of the company. Competitive pay and benefits are offered.

Qualifications

• Minimum 1 year front desk/room registration experience.
• National Park/Resort experience desired.
• Ability to work independently and in varied shifts.

Responsibilities

• Provide information for guest tours and programs.
• Handle guest reservations and room assignments professionally.
• Respond to guest complaints and resolve issues appropriately.
• Keep front and back office areas organized and clean.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Room Master system

Job description

Position

Title: Front Desk Associate

Reports To: Front Desk Supervisor

Department: Lodging

Summary

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check‑ins/check‑outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints, resolving issues as appropriate and escalating to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience

Education: High school diploma or equivalent

Experience: Minimum 1 year front desk/room registration experience; National Park/Resort experience desired.

Benefits

Competitive pay, employee housing and benefits.

EEO Statement

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.