FRONT DESK ASSOCIATE

NEG282 LLC; California (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

A hospitality business in Death Valley seeks a front desk professional to provide excellent guest service and manage reservations. Responsibilities include offering information about the park, addressing guest needs, and maintaining front office organization. Ideal candidates must have a high school diploma and at least one year of relevant experience. The role requires strong communication skills, a positive attitude, and the ability to work varied shifts.

Qualifications

• Minimum 1 year front desk/room registration experience.
• Experience in a National Park or Resort environment is a plus.
• National Park/Resort experience preferred.

Responsibilities

• Provide relevant information for guest tours and programs.
• Handle guest reservations and room assignments efficiently.
• Resolve guest complaints in a professional manner.
• Respond to guest complaints professionally and escalate when needed.
• Keep front and back office areas organized and clean.
• Communicate with emergency responders when necessary.
• Prepare daily deposits and follow cash handling procedures.
• Share knowledge of Park and surrounding area with the team.

Skills

Customer service

Strong communication skills

Interpersonal skills

Ability to work independently

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Room Master system

Job description

Death Valley Lodging Company (NEG282, LLC) is located in the heart of Death Valley National Park. We're just minutes away from the Mesquite Sand Dunes that are so spectacular when enjoyed under our internationally acclaimed night skies.

Summary of Position

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and escape to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area

Position Requirements

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience

Education: High school diploma or equivalent

Experience: Minimum 1 (one) year front desk/room registration experience National Park/Resort experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.