Front Desk Associate

ExplorUS; Port Angeles (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Olympic National Park is seeking a Front Desk Associate to provide exceptional hospitality, manage reservations, check-ins and check-outs, and be a helpful information resource about park attractions.

You will support lodging operations, respond to guest requests, uphold cash handling procedures, and collaborate with the Front Desk Supervisor to maintain a welcoming environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year front desk/room registration experience preferred.
• National Park/Resort experience preferred.

Responsibilities

• Provide information for park tours and programs for guests.
• Handle reservations and check-ins/check-outs professionally and efficiently.
• Respond to guest complaints calmly and escalate to management when needed.
• Keep front and back office areas organized and clean.
• Communicate with emergency responders when necessary.
• Process daily deposits and follow cash handling procedures.
• Share Park knowledge with other team members.
• Understand ISO (Environmental & Quality) policies and responsibilities.
• Other duties per Duties Checklist as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Room Master system

Job description

At Olympic National Park, every day is an adventure — where rugged beauty, dramatic landscapes, and rich natural history come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits.

Title: Front Desk Associate

Reports To: Front Desk Supervisor

Department: Lodging

Summary of Position

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Note

This is a key position within our overall operation, and we consistently interview qualified candidates for future open positions.

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and elevate to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience

Education: High school diploma or equivalent

Experience: Minimum 1 (one) year front desk/room registration experience

National Park/Resort experience

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.