FRONT DESK SUPERVISOR

ExplorUS; South Lake Tahoe (CA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

401K plan

Paid sick time

Medical, Vision, Dental

Employee parking on site

Discounts on hotel stays

Discounts on retail

Discounts on meals

Transfer opportunities within ExplorUS

Job summary

Camp Richardson Hospitality LLC in South Lake Tahoe is seeking a Front Desk Supervisor to assist the Lodging Manager in managing Guest Services, Room Revenue, Public Areas, and Employee Services to deliver an exceptional guest experience.

You will coach and mentor staff, provide effective training on conduct and service standards, and ensure compliance with company policies. The role requires leadership, strong communication, and a proactive approach in a fast-paced resort environment.

Qualifications

• Education: High School Diploma or equivalent required.
• Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred.
• Experience: 2 years front desk/room registration/hospitality experience preferred.
• 2 years supervisory or management experience preferred.
• National Park and/or Resort experience preferred.

Responsibilities

• Assist the Lodging Manager with recruiting, interviewing, hiring and training of Guest Services staff.
• Provide supervision, professional development and recognition programs for Lodging staff.
• Design and coordinate special projects/events to improve guest services and room aesthetics.
• Coordinate employee events monthly to enhance team relations.
• Ensure new hires have clean employee housing and inspect rooms for health and safety.
• Coordinate staff communications between Housekeeping, Laundry and Registration.
• Train staff about Park and surrounding area as an information resource.
• Assist with training tools and reporting usage to management.
• Communicate with other departments about room availability, maintenance, and requests.
• Understand ISO policies and objectives and meet responsibilities accordingly.

Skills

Communication skills

Proactive problem-solver

Team management

Flexible shifts

Microsoft Office

Rooms Management systems

Education

High School Diploma or equivalent

Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred

Tools

Microsoft Office

Rooms Management systems

Job description

Camp Richardson Hospitality LLC offers employees the opportunity to work in an iconic location on the shores of beautiful South Lake Tahoe. This historic resort is more than a workplace; it's a community and that's what we're all about. We hope that you'll join us in creating a treasured and unforgettable work experience while enhancing your skills and growing in the direction of your dreams.

Title: Front Desk Supervisor (Year-Round with benefits)

Location: Hotel

Reports To: Lodging Supervisor

Pay Rate: $25

Housing: No housing provided

Summary of Position

Assist the Lodging Manager to effectively manage the activities of the Front Desk (Guest Services), Room Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors. This includes effective coaching and mentoring of staff providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures

Responsibilities

• Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
• Assist the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
• Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested.
• Design, plan and coordinate special events and programs for employees on a consistent basis, at least monthly, that enhance team member relations to ensure a positive and productive work environment
• Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers. Personally inspect employee rooms prior to new hire arrivals to ensure health and safety standards are met.
• Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
• Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
• Point of contact for Park Cultural Protection Programs
• Coordinate training programs for lodging team including online training for front and back of house operations and compile reports for management on utilization of training tools
• Effectively communicate with other departments regarding employee & guest room availability, maintenance concerns and other requests related to employee & guest rooms management
• Understand company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties as identified per Duties Checklist.

Position Requirements

• Possess positive and professional communication skills, both written and verbal
• Be a proactive and inclusive problem-solver
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
• Majority of shift will be spent on feet (up to 8 hours per day) in a fast-paced environment, in close proximity to other people
• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required.

Education and Experience:
Education: High School Diploma or equivalent required.
Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred
Experience: 2 (two) years front desk/room registration/hospitality experience preferred
2 (two) years supervisory or management experience preferred
National Park and/or Resort experience preferred

Company Benefits

• 401K plan for seasonal and year-round employees, with company matching after 1 year
• 56 hours of paid sick time which can also be used as PTO
• Medical, Vision, Dental, Pet Insurance for year-round employees
• Employee parking on site
• Competitive pay rates
• Employee Assistance Program
• Returning seasonal job offers
• 50% discount off hotel rooms & camp site (based on occupancy and GM approval)
• 50% discount off retail merchandise (including jewelry)
• 25% off Deli & Convenience
• 50% off meals for a family of four for a special occasion (excludes alcoholic beverages)
• Site 50% discounted meals while on the clock
• Working for ExplorUS which allows ability to transfer to other locations throughout the US

Company Benefits

• 401K plan for seasonal and year-round employees, with company matching after 1 year
• 56 hours of paid sick time which can also be used as PTO
• Medical, Vision, Dental, Pet Insurance for year-round employees
• Employee parking on site
• Competitive pay rates
• Employee Assistance Program
• Returning seasonal job offers
• 50% discount off hotel rooms & camp site (based on occupancy and GM approval)
• 50% discount off retail merchandise (including jewelry)
• 25% off Deli & Convenience
• 50% off meals for a family of four for a special occasion (excludes alcoholic beverages)
• Site 50% discounted meals while on the clock
• Working for ExplorUS which allows ability to transfer to other locations throughout the US

Our Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.