Front Desk Associate

BHS SPORTS - NR LLC; New York (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Employee discounts on merchandise and

Flexible scheduling

Growth opportunities within a rapidly

Fun, energetic work environment

Job summary

PickleRage New Rochelle is seeking a Part-time Front Desk Associate to be the first friendly face for guests, handle check-ins, reservations, and memberships. You will process payments and assist with events, creating a welcoming community and smooth operations at our Westchester facility.

The role offers flexible scheduling in a high-energy environment with opportunities for growth as the facility expands. Previous pickleball exposure is a plus but not required.

Qualifications

• Customer service experience in hospitality, fitness, retail or sports facilities.
• Strong communication and interpersonal skills.
• Experience with POS systems and booking software.
• Ability to multitask in a fast-paced environment.
• Availability for evenings and weekends.
• Pickleball experience is a plus but not required.

Responsibilities

• Greet members and guests with a friendly, professional attitude.
• Manage court reservations, member check-ins, and program registrations.
• Process payments for memberships, retail, events, and food & beverage.
• Answer phone calls, emails, and general inquiries.
• Assist with league nights, tournaments, and special events.
• Maintain a clean, organized front desk and lobby area.
• Promote memberships, clinics, and upcoming programs.
• Support management with daily operational tasks.

Skills

Customer service

Communication

POS systems

Multitasking

Team player

Evenings weekends

Tools

Booking software

Job description

Job Description

PickleRage New Rochelle

About PickleRage New Rochelle

PickleRage New Rochelle is a 42,000-square-foot, state-of-the-art indoor pickleball facility bringing premier courts, community events, leagues, lessons, and social experiences to Westchester County. We are building a high-energy, welcoming environment for players of all skill levels and are seeking enthusiastic team members to help us deliver an exceptional guest experience.

Position Summary

The Front Desk Associate is the first impression of PickleRage. This role is responsible for delivering outstanding customer service, managing check-ins, handling memberships and reservations, and ensuring all guests feel welcomed, valued, and like a member of our community.

This is a part-time position with potential for growth as the facility expands.

Key Responsibilities

• Greet members and guests with a friendly, professional attitude
• Manage court reservations, member check-ins, and program registrations
• Process payments for memberships, retail, events, and food & beverage (if applicable)
• Answer phone calls, emails, and general inquiries
• Assist with league nights, tournaments, and special events
• Maintain a clean, organized front desk and lobby area
• Promote memberships, clinics, and upcoming programs
• Support management with daily operational tasks

Qualifications

• Customer service experience preferred (hospitality, fitness, retail, or sports facilities a plus)
• Strong communication and interpersonal skills
• Comfortable using POS systems and booking software
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mindset
• Availability for evenings and weekends
• Pickleball experience is a plus but not required

What We Offer

• Competitive hourly pay
• Employee discounts on merchandise and programs
• Flexible scheduling
• Growth opportunities within a rapidly expanding brand
• A fun, energetic work environment

Join us as we build the premier pickleball community in Westchester County!