Front Desk Associate

BHS SPORTS - NR LLC; City of New Rochelle (NY); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive hourly pay

Employee discounts on merchandise and programs

Flexible scheduling

Growth opportunities

Fun, energetic work environment

Job summary

BHS SPORTS - NR LLC is hiring a Front Desk Associate for PickleRage New Rochelle, a cutting-edge indoor pickleball facility in Westchester County. This part-time position offers opportunities for growth in a fun, energetic environment.

The successful candidate will provide outstanding customer service, manage check-ins, and support facility operations while ensuring guests feel welcomed. Ideal candidates have customer service experience and strong interpersonal skills.

Qualifications

• Customer service experience preferred, especially in hospitality, fitness, retail, or sports facilities.
• Strong communication skills to interact with members and guests.
• Comfortable with technology including POS systems.

Responsibilities

• Greet members and guests with a friendly attitude.
• Manage court reservations and member check-ins.
• Process payments for memberships and events.
• Answer phone calls and assist with inquiries.

Skills

Customer service experience

Strong communication and interpersonal skills

Comfortable using POS systems and booking software

Ability to multitask

Positive attitude

Job description

Benefits

• Opportunity for advancement
• Training & development
• PickleRage New Rochelle

About PickleRage New Rochelle

PickleRage New Rochelle is a 42,000-square-foot, state-of-the-art indoor pickleball facility bringing premier courts, community events, leagues, lessons, and social experiences to Westchester County. We are building a high-energy, welcoming environment for players of all skill levels and are seeking enthusiastic team members to help us deliver an exceptional guest experience.

Position Summary

The Front Desk Associate is the first impression of PickleRage. This role is responsible for delivering outstanding customer service, managing check-ins, handling memberships and reservations, and ensuring all guests feel welcomed, valued, and like a member of our community.

This is a part-time position with potential for growth as the facility expands.

Key Responsibilities

• Greet members and guests with a friendly, professional attitude
• Manage court reservations, member check-ins, and program registrations
• Process payments for memberships, retail, events, and food & beverage (if applicable)
• Answer phone calls, emails, and general inquiries
• Assist with league nights, tournaments, and special events
• Maintain a clean, organized front desk and lobby area
• Promote memberships, clinics, and upcoming programs
• Support management with daily operational tasks

Qualifications

• Customer service experience preferred (hospitality, fitness, retail, or sports facilities a plus)
• Strong communication and interpersonal skills
• Comfortable using POS systems and booking software
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mindset
• Availability for evenings and weekends
• Pickleball experience is a plus but not required

What We Offer

• Competitive hourly pay
• Employee discounts on merchandise and programs
• Flexible scheduling
• Growth opportunities within a rapidly expanding brand
• A fun, energetic work environment

How to Apply

Please submit your resume and a brief note explaining why you’d be a great fit for PickleRage New Rochelle.

Join us as we build the premier pickleball community in Westchester County!