Front Desk Lead

BHS SPORTS - NR LLC; City of New Rochelle (NY); On-site; USD 25,003 - 35,610; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Complimentary club access

Job summary

BHS SPORTS - NR LLC in New Rochelle is looking for an energetic Front Desk Lead to enhance customer experience for members and guests. This role includes overseeing daily operations and improving membership growth while ensuring professionalism at the club.

The successful candidate will have relevant customer service and sales experience along with a passion for racquet sports. Join a fun, team-oriented environment with opportunities for growth and discounts!

Qualifications

• Outgoing, positive, and team-oriented personality.
• Strong communication and interpersonal skills.
• Reliable transportation and dependable attendance.

Responsibilities

• Deliver a welcoming and high-energy experience to all members and guests.
• Lead customer service and hospitality efforts.
• Drive membership sales and event participation.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Tools

Scheduling software

Job description

Position

Front Desk Lead – New Rochelle

Pay Rate: $22.00 per hour

Schedule: Up to 30 hours per week, including evenings, weekends, and holidays as needed

Position Overview

PickleRage New Rochelle is seeking an energetic, outgoing, and highly motivated Front Desk Lead to help create an exceptional experience for members and guests. This role is ideal for someone who enjoys working in a fast‑paced, community‑focused environment and has a passion for customer service, sales, and racquet sports.

The Front Desk Lead will oversee daily front desk operations, support membership growth, assist with staff leadership, and help ensure the club operates smoothly and professionally.

Key Responsibilities

• Deliver a welcoming and high‑energy experience to all members and guests
• Lead by example in customer service, professionalism, and hospitality
• Drive membership sales, program registrations, and event participation
• Conduct club tours and explain membership options confidently
• Assist with onboarding and training front desk team members
• Manage court reservations, check‑ins, phone inquiries, and scheduling
• Handle member questions and resolve concerns professionally
• Support club programming, leagues, clinics, tournaments, and special events
• Maintain cleanliness and organization of front desk and lobby areas
• Communicate effectively with management regarding daily operations and member feedback
• Help promote club events and initiatives both in‑person and through community outreach

Qualifications

• Pickleball and/or racquet sports experience strongly preferred
• Previous front desk, hospitality, retail, fitness, or customer service experience required
• Sales experience required, especially in memberships, retail, hospitality, or service industries
• Outgoing, positive, and team‑oriented personality
• Strong communication and interpersonal skills
• Comfortable working in a fast‑paced environment
• Ability to multitask and problem‑solve effectively
• Basic computer and scheduling software proficiency
• Reliable transportation and dependable attendance

Preferred Traits

• Passion for building community and engaging with people
• Self‑motivated with leadership potential
• Organized and detail‑oriented
• Comfortable initiating conversations and promoting memberships
• Ability to create a fun and energetic club atmosphere

Physical Requirements

• Ability to play pickleball with guests/members of all levels
• Ability to lift up to 25 pounds occasionally
• Ability to move throughout the facility during shifts

Benefits

• Employee discounts
• Free uniforms
• PickleRage New Rochelle
• Competitive hourly pay
• Complimentary or discounted club access
• Opportunity for growth within PickleRage
• Fun, team‑oriented work environment
• Opportunity to be part of a growing pickleball community