Front Desk Lead

Holyoke Mall; Holyoke (MA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

FREE Membership!

Complimentary court access during off-peak hours

Discounts on merchandise, clinics, and lessons

Job summary

A vibrant sports facility is seeking a Front Desk Lead to deliver top-notch customer service and assist with daily operations. You'll greet guests, handle check-ins, and ensure a welcoming environment. Ideal candidates should have strong multitasking abilities and a passion for the sport of pickleball. This role offers a fun atmosphere, flexible hours, and excellent growth opportunities.

Qualifications

• Outgoing, dependable, and enthusiastic personality.
• Attention to detail and proactive mindset.
• Availability to work flexible shifts, including evenings and weekends.

Responsibilities

• Greet all members and guests warmly.
• Assist with check-ins, court reservations, and membership inquiries.
• Manage court bookings and keep member records accurate.
• Open and close the facility following standard procedures.
• Support PB 101 classes and events by assisting guests.

Skills

Customer service orientation

Multitasking

Interpersonal skills

Tech-savvy

Tools

POS software

Job description

Are you passionate about people, pickleball, and providing top-notch service? At Pickleball Kingdom, we’re on a mission to deliver a premier experience to players of all levels. As the first face our members and players see, our Front Desk Leads play a vital role in shaping that experience—from greeting visitors to supporting daily operations and creating a welcoming, energetic environment.

We’re looking for friendly, dependable, and service-oriented individuals who thrive in fast-paced settings, enjoy multitasking, and take pride in being part of a vibrant team.

Key Responsibilities

Customer Service & Guest Experience

• Greet all members and guests with a warm, “Welcome to the Kingdom!”
• Assist with check-ins, court reservations, and membership inquiries.
• Provide accurate information on classes, programs, leagues, and events.
• Give tours and ensure all guests feel welcomed and informed.

Administrative & Communication Support

• Answer phone calls and respond to emails professionally.
• Manage court bookings and keep member records accurate and up to date.
• Process transactions and retail sales using our POS system.
• Read and contribute to internal shift notes; make announcements as needed.
• Manage, train, and be a positive leader for the front desk staff.
• Develop a work schedule for front desk staff.
• Report directly to the General Manager.

Facility Operations & Presentation

• Open and close the facility following standard procedures.
• Ensure the lobby, lounge, front desk, and restrooms are clean and organized.
• Monitor safety and cleanliness across the facility, including player lounge, court areas, restrooms, and mezzanine areas; report issues promptly.

Programs, Events & Team Contribution

• Support PB 101 classes, clinics, and events by setting up and assisting guests.
• Promote membership benefits and merchandise.
• Collaborate with coaches, staff, and management to ensure smooth operations.
• Attend staff meetings and training sessions to stay informed and grow.

What We’re Looking For

• Outgoing, dependable, and enthusiastic personality
• Strong interpersonal and multitasking skills
• Tech-savvy with comfort using booking systems, email, and POS software
• Attention to detail, proactive mindset, and commitment to cleanliness
• A passion for pickleball or a willingness to learn and grow with the sport
• Availability to work flexible shifts, including evenings and weekends
• FREE Membership!
• Complimentary court access during off-peak hours
• Discounts on merchandise, clinics, and lessons
• Opportunities to grow within the fastest-growing sport in the country
• A fun, active work environment with a positive, supportive team

If you love helping people, thrive in a dynamic atmosphere, and want to be part of a movement that’s changing the game, apply today to join the Kingdom!