Front Desk Associate

FirstService Residential; Sunrise (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Associate who thrives in a dynamic environment. This role involves greeting residents, managing access control, and ensuring safety protocols are followed. Ideal candidates will possess strong communication and customer service skills, with the ability to multitask efficiently. Full-time benefits include medical plans, dental, vision, and a 401k with company match. If you are detail-oriented and enjoy working independently, this opportunity is perfect for you.

Benefits

Medical Plans

Dental Insurance

Vision Insurance

Paid Holidays

401k with Company Match

Qualifications

• 2-3 years of business experience preferred.
• Effective communication skills, both written and verbal.

Responsibilities

• Greet and direct residents, guests, and invitees.
• Monitor emergency response system and ensure safety.
• Maintain logs, records, and respond to complaints.

Skills

Customer Service Skills

Communication Skills

Time Management

Multilingual Abilities

Computer Literacy

Education

High School Diploma

College Courses in Business or Hospitality

Job description

Join to apply for the Front Desk Associate role at FirstService Residential

Description

Job Overview: As a Front Desk Associate, you’ll be responsible for working independently, without direct supervision. You should possess strong communication, telephone, and customer service skills. Be detail-oriented and able to multitask. Your duties include greeting residents, checking guests and service providers in/out, understanding and reacting to emergency response and access control procedures, monitoring electronic security control systems, and maintaining accurate logs and records.

Your Responsibilities:

• Demonstrate excellent customer service, communication, and time management skills.
• Monitor Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Control Electronic Security Systems.
• Respond promptly to emergency situations.
• Manage access to the building.
• Maintain logs, records, and forms.
• Address and follow-up on complaints/issues.
• Ensure a safe and secure environment.
• Perform additional duties as assigned by the property manager.
• Follow safety procedures and maintain a safe work environment.

Skills & Qualifications:

• High school diploma or equivalency preferred.
• College courses in business or hospitality are a plus.
• 2-3 years of business experience preferred.
• Computer literacy is preferred.
• Effective communication skills, both written and verbal.
• Multilingual abilities are desirable.
• Strong customer service and interpersonal skills.

Physical Requirements:

• Ability to lift 30-50 lbs.
• Stand or sit for long periods.
• Handle objects and packages.
• Reach with hands and arms.
• Navigate the property efficiently.
• Complete required forms.
• Work extended hours and weekends as needed.
• Respond to emergencies promptly.

Schedule:

Tuesday - Saturday: 3PM-11:30PM

Compensation:

$18 per hour

What We Offer:

Full-time benefits include multiple medical plans, dental, vision, paid holidays, time off, and a 401k with company match. Occasional travel for training and company events may be required.

Disclaimer:

The above description provides a general overview of the role and responsibilities. Management may assign additional duties or reassign schedules as needed.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other