Front Desk Associate

Club4 Fitness; Lubbock (TX); On-site; USD 14,000 - 17,000; Part time

Job summary

CLUB4Fitness in Lubbock, TX is seeking a Part Time Front Desk Associate to provide superior customer service to current members and prospects seeking to join. The role includes greeting guests, answering phones, checking members in, guiding tours, and assisting with sign-ups.

The position emphasizes a positive attitude, reliability, and strong communication skills, with responsibilities extending to maintaining the club’s cleanliness and assisting management as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service skills; able to interact positively with members and co-workers.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with new membership sign-ups.
• Take prospective members on tours of the Club facility.
• Update member account information as needed.

Skills

Customer service

Basic computer proficiency

Fitness passion

Punctuality

Professional communication

Empathy and problem-solving

Diplomacy and professionalism

Education

High School diploma/GED

CPR/AED certification

Tools

PEAK/ABC IGNITE system

Job description

Job Details

Job Location: Lubbock - Lubbock, TX 79413Position Type: Part TimeEducation Level: NoneSalary Range: $10.00 - $12.00 HourlyTravel Percentage: NoneReports to:General Manager

Front Desk:

Job Summary

The Front Desk Associate will be responsible for superior customer service to currentCLUB4Fitness members as well as prospects seeking to join.

Responsibilities of Front Desk Associate

• 1. Greet members, prospective members, and guests, providing exceptional customer service.
• 2. Handle all front desk related activities including:
• 3. Answer phones in a friendly manner and assist callers with a variety of questions.
• 4. Check members into the PEAK/ABC IGNITE purchasing system.
• 5. Assist with the new membership signing-up process.
• 6. Take prospective members on tours of the Club facility.
• 7. Update member account information, as needed.
• 8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• 9. Assist in maintaining the neatness and cleanliness of the Club.
• 10. Complete daily Club cleaning assignments.

QualificationsQualifications/Requirements

• 1. Customer service background preferred.
• 2. Basic computer proficiency.
• 3. A passion for fitness and health.
• 4. Upbeat and positive attitude!
• 5. Punctuality and reliability is an absolute must!
• 6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• 7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• 8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• 9. High School diploma/GED equivalent required.
• 10. CPR / AED certification preferred.
• 11. Must be 18 years of age or older.

Physical Demands

• 1. Continual standing and walking during shift.
• 2. Continual talking in person or on the phone during shift.
• 3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
• 4. Must be able to occasionally lift up to 50 lbs.
• 5. Regular exposure to certain chemicals related to cleaning products.