Front Desk Associate

Genesis Health Clubs; Little Rock (AR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs is hiring a Desk Associate at three Little Rock locations to oversee front desk operations, guest check-ins, and member services while maintaining a welcoming atmosphere.

The role requires friendly customer service, cash handling experience, and knowledge of club amenities. Weekend, evening, and holiday availability is needed, with CPR certification due within 60 days of start date.

Qualifications

• Front desk experience or customer service background.
• Ability to handle cash and credit card transactions.
• Strong communication and friendly demeanor.
• Capacity to work as part of a team and greet members warmly.

Responsibilities

• Greet guests and check guests in at the front desk.
• Answer phones, transfer calls, and take messages as needed.
• Maintain knowledge of club amenities and location details.
• Ensure front desk area is clean, organized, and well stocked.

Skills

Customer service

Cash handling

Communication

Teamwork

Job description

Benefits

• Employee discounts

Genesis Health Clubs is now hiring Desk Associate at all three Little Rock locations. This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking