Front Desk Associate

Genesis Health Clubs; Mission (KS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs is hiring Front Desk Associates in Mission, KS. The role focuses on day-to-day front desk operations, processing guest check-ins, member retention, and delivering quality customer service at all times.

Responsibilities include answering phones, maintaining club amenities, and presenting a professional demeanor while engaging with members. Weekend/evening/holiday availability required; CPR certification needed within 60 days of start date.

Qualifications

• Customer service abilities.
• Experience in cash handling and credit cards.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answer phones, take messages and transfer calls.
• Knowledgeable of clubs amenities and surroundings.
• Communicates kindly and sincerely using members name.
• Attends all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensures front desk is clean, maintained and organized at all times.
• Ability to respond quickly and appropriately to emergency situations.

Skills

Customer service

Cash handling

Communication

CPR certification

Teamwork

Job description

Benefits:

• Employee discounts

Genesis is hiring Front Desk Associates, this position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking