Front Desk Associate

Crown & Raine; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Part time

Job summary

A dynamic head spa and blow-dry bar in Pittsburgh is seeking a Front Desk Associate to create a welcoming atmosphere for clients. This role involves managing check-ins, scheduling appointments, and ensuring a seamless guest experience while supporting spa staff. Ideal candidates will have a professional demeanor and a passion for beauty and wellness.

Benefits

Spa-Inspired Work Environment

Ongoing Training

Hourly Pay Plus Tips

Qualifications

• Previous front desk or customer service experience preferred.
• Polished, professional demeanor with excellent communication skills.

Responsibilities

• Greet clients and manage check-ins and appointments.
• Handle transactions and address client concerns.

Skills

Communication

Multitasking

Customer Service

Tools

Booking Systems

Computer Functions

Job description

We’re seeking a warm, professional, and detail-oriented Front Desk Associate to be the face of Crown & Raine. This team member will be responsible for creating a welcoming and seamless guest experience from the moment clients walk through the door.

Responsibilities

Key Responsibilities:

• Greet clients with warmth, professionalism, and poise
• Manage check-ins, check-outs, and appointment scheduling via booking software
• Answer phone calls, DMs, and emails promptly and knowledgeably
• Maintain a clean and organized front desk and lobby area
• Upsell services and products when appropriate
• Support stylists and spa staff by maintaining smooth day-to-day operations
• Handle transactions, gift card sales, and basic reporting
• Address client concerns with discretion and care, escalating when needed

Qualifications

• Previous front desk, salon/spa, or customer service experience preferred
• Polished, professional demeanor with excellent communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficient with booking systems and basic computer functions
• Passion for beauty, wellness, and hospitality

Compensation

$10 - $15 hourly

About Crown & Raine

Crown & Raine is a head spa and blow-dry bar offering high-quality scalp treatments and hair care services in a comfortable, welcoming setting. We focus on promoting hair and scalp health while ensuring that every client enjoys a relaxing, attentive experience.

What We Offer:

• A beautiful, spa-inspired work environment
• Consistent marketing and high client demand
• Hourly pay plus tips and product commissions
• Ongoing training and career opportunities