Front Desk Associate

Peachtree Group; Farmington Hills (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality provider is seeking a Front Desk Associate to deliver exceptional guest service. The role involves greeting guests, managing inquiries, and ensuring smooth front desk operations. Ideal candidates are customer service-oriented with strong communication skills. Join a dynamic team and contribute to a welcoming environment while enjoying flexible scheduling and comprehensive benefits.

Benefits

401(k)

Dental Insurance

Health Insurance

Vision Insurance

Flexible Schedule

Paid Time Off

Qualifications

• Previous experience in a customer service role preferred.
• 1 year in hotel & accommodations guest services preferred.

Responsibilities

• Greet and check-in guests in a friendly and professional manner.
• Handle guest complaints or issues, ensuring prompt resolution.
• Maintain knowledge of hotel services, amenities, and local attractions.

Skills

Communication

Problem Solving

Attention to Detail

Tools

Fosse

Job description

Join to apply for the Front Desk Associate role at Peachtree Group.

Full Job Description

We’re looking for a Guest Service Representative to assist guests with their requests and provide exceptional guest service. You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. If you are a customer service-oriented individual with a passion for hospitality, we would love to hear from you.

Responsibilities:

• Greet and check-in guests in a friendly and professional manner
• Answer phone calls and assist guests with inquiries or requests
• Handle guest complaints or issues, ensuring prompt resolution
• Process guest payments and maintain accurate records
• Maintain knowledge of hotel services, amenities, and local attractions
• Assist with reservations and room assignments
• Ensure the lobby area is clean and presentable at all times
• Collaborate with other hotel staff to provide exceptional guest service

Skills & Requirements:

• Previous experience in a customer service role preferred
• Excellent communication and interpersonal skills
• Proficient in using phone systems and computer software
• Strong problem-solving abilities and attention to detail
• Ability to work any shift and weekends as required
• Knowledge of guest relations principles and practices
• Experience with Fosse is preferred but not required

Schedule:

• 8-hour shifts, 3pm-11pm
• Day and evening shifts available
• Weekends required (PM shift), rotating weekends as needed

Experience:

• Hotel & accommodations guest services: 1 year (preferred)
• Hotel experience: 1 year (preferred)

Employment Type: Full-time, Part-time

Benefits:

• 401(k), dental, health, and vision insurance
• Flexible schedule and paid time off

Work Location: In person

Seniority level: Entry level

Job function: Other