Experience Guide Front Desk Associate

The NOW Birmingham; Birmingham (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

The NOW Massage Birmingham is seeking friendly, motivated Experience Guides to be the welcoming face of their boutique. Responsibilities include guest interactions, appointment bookings, and maintaining a positive atmosphere. Ideal candidates will have strong guest service skills and a passion for helping others feel their best.

Benefits

Team member discounts

Career growth opportunities

Competitive compensation + generous commissions

Bonus based on performance

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Complimentary Monthly Massage Membership

Cell phone stipend

Qualifications

• Sales and service-related experience preferred.
• Strong communication skills including actively listening and empathizing.
• Must have enthusiasm and possess excellent guest service skills.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales.

Skills

Guest service skills

Sales experience

Communication skills

Problem-solving skills

Job description

Benefits:

• Team member discounts
• Career growth opportunities
• Competitive compensation + generous commissions
• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off

Join The NOW Massage Birmingham

The NOW Birmingham is a brand-new, locally owned boutique brought to life by proud Michiganders. We're looking for friendly, motivated Experience Guides (Front Desk Associates) to be the welcoming face of our serene, stylish space. If you thrive in a calm, supportive environment and love helping others feel their best, we’d love to meet you.

Benefits for working with us NOW :

• Hourly wage + monthly bonus
• Complimentary Monthly Massage Membership - $100 value
• Friends and Family discounts on massage services
• Paid Time Off
• Cell phone stipend
• Full and Part-Time positions available
• Retail discounts for staff
• Free uniforms
• Free food & snacks

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays
• Boutique hours:
• Monday - Saturday - 9:00am - 9:00pm
• Sunday - 10:00am - 8:00pm

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members
• Warmly greet and check in guests
• Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings
• Accurately and effectively book, edit, and cancel massage appointments
• Open/close the boutique each day according to standard operating procedures
• Resolve guest issues
• Ensure guest areas are maintained to standard
• Maintain a positive attitude and contribute toward a healthy & happy workplace
• Collaborate with the leadership team to ensure best practices and foster innovation

Qualifications

• Sales and service-related experience preferred
• Ability to be efficient and detail-oriented in a fast-paced environment
• Must have enthusiasm and possess excellent guest service skills
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality
• Possesses problem-solving and troubleshooting skills
• Must be a team player

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques open coast to coast and expanding, The NOW Massage aims to bring its thoughtfully crafted menu, healing products, and signature design nationwide. For more info, visit thenowmassage.com.

Company Purpose/Mission

Self-Care is Essential. The NOW is a refuge to disconnect and reconnect within. We encourage showing up for yourself to better support others. Relax your body. Reset your soul. Start NOW.

Our services are designed to be convenient, affordable, and high-quality, with customizable enhancements for personalized experiences. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations worldwide.

Company Values

• LIVE IN THE NOW: Be Present. Take time to recharge and reconnect within.
• KINDNESS IS MAGIC: Positive energy always. Create warmth and compassion, welcoming guests and giving back to the community.
• CARE FOR THOSE WHO CARE FOR OTHERS: Foster a valued, recognized, and rewarded environment for team members.
• AUTHENTICITY ALWAYS: Maintain open and transparent communication with our inner circle and guests.

This franchise is independently owned and operated by a franchise owner. Your application goes directly to the franchise owner, and all hiring decisions are made by franchise management. Please direct employment inquiries to the franchise location, not The NOW Massage Corporate.