Front Desk Associate

Peachtree Group Hospitality Management; Farmington (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking a Guest Service Representative to provide exceptional customer service and assist guests with their requests. The role involves checking in guests, handling inquiries, and ensuring a pleasant experience. Ideal candidates are customer service-oriented with strong communication skills and a passion for hospitality. Flexibility to work various shifts is essential.

Benefits

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Qualifications

• Previous experience in a customer service role preferred.
• Hotel & Accommodations Guest Services Staff: 1 year preferred.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Handle guest complaints ensuring prompt resolution.
• Maintain knowledge of hotel services and local attractions.

Skills

Communication

Problem Solving

Interpersonal Skills

Tools

Fosse

Job description

Job Details

Description

Full job description

Full Job Description

We’re looking for a Guest Service Representative to assist guests with their requests and provide exceptional guest service. You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. If you are a customer service-oriented individual with a passion for hospitality, we would love to hear from you.

Responsibilities:

• Greet and check-in guests in a friendly and professional manner
• Answer phone calls and assist guests with inquiries or requests
• Handle guest complaints or issues, ensuring prompt resolution
• Process guest payments and maintain accurate records
• Maintain knowledge of hotel services, amenities, and local attractions
• Assist with reservations and room assignments
• Ensure the lobby area is clean and presentable at all times
• Collaborate with other hotel staff to provide exceptional guest service
  
  

Skills

Requirements:

• Previous experience in a customer service role preferred
• Excellent communication and interpersonal skills
• Proficient in using phone systems and computer software
• Strong problem-solving abilities and attention to detail
• Ability to work any shift and weekends as required
• Knowledge of guest relations principles and practices
• Experience with Fosse prefered but not required.
  
  

Schedule:

• 8-hour shift- 3pm-11pm
• Day Shift /Evening Shift
• Weekends required - PM (3pm-11pm)
  
  

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)
  
  

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
  
  

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift
• Rotating weekends
• Weekends as needed
• Weekends only
  
  

Work Location: In person