Front Desk Associate

Nemacolin; Farmington (Fayette County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a renowned resort where excitement meets exceptional service! As a Front Desk Associate, you will be the first point of contact for guests, ensuring their experiences are memorable and enjoyable. This role involves answering calls, managing reservations, and providing information about the resort's offerings. With a supportive environment that fosters growth and development, you will have the opportunity to advance your career while delivering top-notch service in a luxury setting. If you are enthusiastic, professional, and ready to make a difference, this is the perfect opportunity for you.

Benefits

Competitive wages and benefits

401(k)

Paid time off

Insurance

Discounts

Access to associate amenities

Qualifications

• Excellent customer service skills are essential for this role.
• Ability to manage calls and provide information effectively.

Responsibilities

• Answer incoming calls and transfer to correct extensions.
• Manage morning wake-up calls and respond to guest inquiries.
• Provide information on resort activities and directions.

Skills

Customer Service

Communication Skills

Fluency in English

Education

High School Diploma or Equivalent

Job description

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POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across a career opportunity where entertainment and excitement are the job description. This position is dedicated to making every experience memorable, fun, and enjoyable within the resort's incredible atmosphere.

Job Details

Description

Nemacolin is seeking efficient, courteous, and professional individuals to provide excellent customer service, including transferring incoming calls to the appropriate extensions. The Guest Service Agent will handle information requests, morning wake-up calls, and answer questions about facilities and activities, including directions.

Essential Functions

• Answer incoming calls promptly and courteously.
• Transfer calls to correct extensions.
• Manage morning wake-up calls and respond to information requests.
• Respond to reservation inquiries.
• Provide information on resort outlets, activities, and directions.
• Direct guest needs to appropriate departments.
• Screen outgoing calls from the switchboard.
• Maintain accurate guest messages.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities Required

• High school diploma or equivalent.
• Ability to work various shifts, including evenings, weekends, and holidays.
• Fluent in English.
• Availability for weekends and holidays.

This description does not encompass all duties and responsibilities but highlights essential functions.

Why Work for Nemacolin?

Experience luxury, adventure, and growth at Nemacolin, a renowned resort offering upscale amenities, hotels, fine dining, wildlife habitats, spa, golf, and outdoor activities. Join us to deliver memorable experiences and advance your career in a supportive environment.

Associate Perks

• Competitive wages and benefits.
• 401(k), paid time off, insurance, and discounts.
• Access to associate amenities at Wisteria.

Wisteria Associate Community

Exclusive amenities including a Pub, Market, and Fitness Center for associates.

Recognition & Development

Opportunities for advancement, mentoring, and professional growth are core to our culture, with many leaders having started in entry-level roles.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality