Front Desk Associate

Peachtree Hospitality Management; Farmington Hills (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking a Guest Service Representative to deliver exceptional customer service. Responsibilities include greeting guests, handling inquiries, and ensuring a smooth front desk operation. Ideal candidates are customer-oriented and detail-focused, with a passion for hospitality.

Benefits

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Qualifications

• Previous experience in a customer service role preferred.
• Knowledge of guest relations principles and practices.

Responsibilities

• Greet and check-in guests in a friendly and professional manner.
• Handle guest complaints or issues, ensuring prompt resolution.
• Collaborate with other hotel staff to provide exceptional guest service.

Skills

Communication

Problem Solving

Attention to Detail

Tools

Fosse

Job description

Full job description

Full Job Description

We’re looking for a Guest Service Representative to assist guests with their requests and provide exceptional guest service. You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. If you are a customer service-oriented individual with a passion for hospitality, we would love to hear from you.

Responsibilities:

- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and assist guests with inquiries or requests
- Handle guest complaints or issues, ensuring prompt resolution
- Process guest payments and maintain accurate records
- Maintain knowledge of hotel services, amenities, and local attractions
- Assist with reservations and room assignments
- Ensure the lobby area is clean and presentable at all times
- Collaborate with other hotel staff to provide exceptional guest service

Skills

Requirements:

- Previous experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to work any shift and weekends as required
- Knowledge of guest relations principles and practices

- Experience with Fosse prefered but not required.

Schedule:

• 8-hour shift- 3pm-11pm
• Day Shift /Evening Shift
• Weekends required - PM (3pm-11pm)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift
• Rotating weekends
• Weekends as needed
• Weekends only

Work Location: In person

Qualifications Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Motivations

Preferred

Goal Completion : Inspired to perform well by the completion of tasks

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.