Front Desk Associate

IGNITE Fitness Holdings; East Hartford (CT); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading fitness company is seeking a Front Desk Associate in East Hartford, CT. This role requires a friendly demeanor and excellent customer service skills. Responsibilities include welcoming members, handling payments, and maintaining club cleanliness. Ideal candidates are energetic, self-motivated, and able to multitask in a fast-paced environment. Benefits include competitive salary and health insurance for full-time employees.

Benefits

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• Six months of face-to-face customer service experience preferred.
• Ability to manage multiple responsibilities.

Responsibilities

• Welcome and farewell members confidently and professionally.
• Resolve customer concerns effectively using strong communication skills.
• Maintain cleanliness of the club for up to 50% of the shift.

Skills

Customer Service

Problem Solving

Multitasking

Communication

Education

High School Diploma or Equivalent

Job description

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings

Location

East Hartford, CT / Hartford County

Company Overview

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate should be friendly, courteous, and committed to delivering excellent service, fostering customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires multitasking with a friendly demeanor.

Essential Duties and Responsibilities

1. Welcome and farewell members confidently and professionally.
2. Anticipate and respond promptly to members' needs, acknowledging them.
3. Provide efficient telephone service, answering calls knowledgeably and promptly.
4. Resolve customer concerns effectively using strong communication and problem-solving skills.
5. Maintain cleanliness of the club for up to 50% of the shift.
6. Deliver prompt and accurate customer service in a fast-paced environment.
7. Handle payments, give change, and provide receipts.
8. Promote products and promotions to increase revenue.
9. Answer customer inquiries about business procedures and policies in a customer-friendly manner.

Minimum Skills

1. Ability to manage multiple responsibilities.
2. Strong work ethic with decision-making and problem resolution skills.
3. Self-motivated with minimal supervision.
4. Flexible with rotating schedules.
5. Exceptional customer service skills, preferably in the fitness industry.
6. Energetic, enthusiastic, and hardworking.
7. Physical ability to talk, hear, sit, stand, handle objects, and lift up to 50 pounds regularly, and up to 75 pounds occasionally.

Minimum Qualifications

1. At least 18 years old.
2. High School Diploma or Equivalent.
3. Six months of face-to-face customer service experience in retail or one year in fitness preferred.

Hours

Hours may vary during initial training and based on facility needs. Discuss your availability with the Hiring Manager or note it on your application. Flexibility for weekday and weekend hours is preferred.

Benefits

1. Competitive salary.
2. Health benefits including Medical, Dental, Vision, LTD, STD, and Critical Illness (for full-time).
3. Paid Time Off (for full-time).
4. Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Wellness and Fitness Services