Front Desk Associate

IGNITE Fitness Holdings; Vernon (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Front Desk Associate who embodies friendliness and professionalism. This role involves welcoming members, providing excellent customer service, and maintaining a clean environment. Ideal candidates will be energetic, self-starters with strong problem-solving skills and a passion for fitness. Join a dynamic team dedicated to fostering customer satisfaction and loyalty, while enjoying competitive benefits including health coverage and a free gym membership. If you're ready to make a positive impact in a fast-paced environment, this opportunity is perfect for you.

Benefits

Competitive salary & 401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Exercise incentives

Qualifications

• Strong customer service skills, preferably in the fitness industry.
• Ability to manage multiple responsibilities with a friendly demeanor.

Responsibilities

• Welcome and farewell members professionally and courteously.
• Provide efficient telephone service and resolve customer concerns effectively.
• Maintain club cleanliness and promote products to drive revenue.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Work Ethic

Multi-tasking

Education

High School Diploma or equivalent

Job description

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- Vernon, CT / Tolland County

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a friendly and courteous individual who consistently delivers excellent service, fosters customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires the ability to handle multiple tasks with a friendly demeanor.

Essential Duties and Responsibilities

• Welcome and farewell members in a confident, professional, and friendly manner.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide courteous and efficient telephone service, answering calls promptly and knowledgeably.
• Use strong communication and problem-solving skills to resolve customer concerns effectively.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced environment.
• Accept payments from customers, give change and receipts.
• Promote products and special promotions to drive revenue.
• Answer customer questions regarding business procedures and policies in a friendly manner.

Minimum Skills

• Ability to manage multiple responsibilities.
• Strong work ethic with decision-making and problem resolution skills.
• Self-starter who takes initiative with minimal supervision.
• Flexible to work a rotating schedule.
• Excellent customer service skills, preferably in the fitness industry.
• Energetic, enthusiastic, and hardworking.
• Physical ability to talk, hear, stand, walk, reach, climb, and lift up to 50 pounds regularly and 75 pounds occasionally.

Minimum Qualifications

• 18 years or older.
• High School Diploma or equivalent.
• Six months of face-to-face customer service experience in retail or one year in fitness preferred.

Hours

• Initial training hours may vary.
• Availability for weekdays and/or weekends based on club needs.
• Open or flexible availability is a plus.

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness coverage (full-time).
• Paid Time Off (full-time).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.