Front Desk Associate

IGNITE Fitness Holdings; Bloomfield (CT); On-site; USD 28,000 - 35,000; Part time

Job summary

A leading fitness company is seeking a Front Desk Associate in Bloomfield, CT. This role involves providing excellent customer service, managing multiple tasks, and maintaining a welcoming environment. Ideal candidates will have strong communication skills and a customer-focused attitude. The position offers flexible hours and competitive benefits including health insurance and a 401K plan.

Benefits

Competitive salary & 401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• 6 months face-to-face customer service experience preferred.
• Ability to manage multiple responsibilities.

Responsibilities

• Welcome and exit members in a professional manner.
• Provide efficient telephone service and resolve customer concerns.
• Maintain cleanliness of the club for up to 50% of the shift.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma or Equivalent

Job description

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- Bloomfield, CT / Hartford County

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a friendly and courteous individual who consistently delivers excellent service, fostering positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly demeanor.

Essential Duties And Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining accuracy in a fast-paced environment.
• Accept payments from customers, give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and promotions.
• Answer customer questions and provide information regarding business procedures and policies in a customer-friendly manner.

Minimum Skills

• Ability to manage multiple responsibilities.
• Strong work ethic with decision-making and problem resolution skills.
• Self-starter who takes initiative with minimal supervision.
• Flexible working schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hardworking, enthusiastic, energetic.
• Physical ability to talk, hear, sit, stand, and handle objects, including lifting up to 50 pounds regularly and 75 pounds occasionally.

Minimum Qualifications

• 18 years or older.
• High School Diploma or Equivalent.
• Six months face-to-face customer service experience or 1-year fitness experience preferred.

Hours

• Discuss availability with the Hiring Manager or note it on your application.
• Weekday and/or Weekend hours based on club needs.
• Flexible availability is a plus.

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (Full-Time).
• Paid Time Off (Full-Time).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Wellness and Fitness Services

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