Front Desk Associate

IGNITE Fitness Holdings; Derby (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is on the lookout for a Front Desk Associate who embodies friendliness and professionalism. This role is essential in creating a welcoming environment for members while ensuring their needs are met promptly. You will engage with customers, manage multiple tasks, and help maintain a clean and inviting atmosphere. With a focus on superior service, this position offers the chance to be part of a dynamic team dedicated to promoting health and wellness. If you thrive in a fast-paced environment and have a passion for fitness, this opportunity is perfect for you.

Benefits

Competitive salary & 401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• 6 months of face-to-face customer service experience preferred.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Welcome and exit members in a professional and friendly manner.
• Maintain cleanliness of the club and deliver efficient customer service.
• Drive revenue by communicating product benefits to customers.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Multi-tasking

Flexibility

Education

High School Diploma or equivalent

Job description

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Location

Derby, CT / New Haven County

Company

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties And Responsibilities

1. Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
2. Anticipate members' needs, respond promptly, and acknowledge all members.
3. Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
4. Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
5. Maintain cleanliness of the club for up to 50% of the shift.
6. Deliver prompt, efficient customer service while maintaining high accuracy in a fast-paced environment.
7. Accept payments from customers, give change and receipts.
8. Drive revenue by communicating and demonstrating benefits of products and promotions to customers.
9. Answer customer questions and provide information regarding business procedures and policies in a customer-friendly manner.

Minimum Skills

1. Ability to manage multiple responsibilities.
2. Strong work ethic with decision-making and problem resolution skills.
3. Self-starter who takes initiative with minimal supervision.
4. Flexible working schedule.
5. Superior customer service skills, preferably in the fitness industry.
6. Energetic and enthusiastic attitude.
7. Physical ability to talk, hear, sit, stand, handle objects, and lift up to 50 pounds regularly, and up to 75 pounds occasionally.

Minimum Qualifications

1. 18 years or older.
2. High School Diploma or equivalent.
3. Six months of face-to-face customer service experience in retail or one year of fitness experience preferred.

Hours

Initial training hours may vary. Discuss your availability with the Hiring Manager or note it on your application. Flexibility for weekday and/or weekend hours based on club needs. Open or flexible availability is a plus.

• Monday - Friday: 4:30am - 9:00am
• Saturday & Sunday: Off

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (for full-time positions).
• Paid Time Off (for full-time positions).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.