Front Desk Associate

IGNITE Fitness Holdings; Middletown (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading fitness company as a Front Desk Associate, where you'll provide excellent customer service, manage multiple tasks, and promote a positive environment. This role offers competitive benefits and the chance to be part of a dynamic team.

Benefits

Competitive salary & 401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• At least 6 months of face-to-face customer service experience in retail or 1 year of fitness experience preferred.

Responsibilities

• Welcome and farewell members confidently and professionally.
• Provide efficient telephone service and resolve customer concerns.
• Maintain club cleanliness for up to 50% of the shift.

Skills

Customer Service

Problem Solving

Communication

Flexibility

Education

High School Diploma

Job description

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings.

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a friendly and courteous individual who consistently delivers excellent service, fosters positive customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly demeanor.

Essential Duties and Responsibilities

1. Welcome and farewell members confidently, professionally, and warmly.
2. Anticipate and respond promptly to members' needs, acknowledging all members.
3. Provide efficient telephone service, answering calls promptly with complete and accurate information.
4. Use communication and problem-solving skills to resolve customer concerns effectively.
5. Maintain club cleanliness for up to 50% of the shift.
6. Deliver prompt, accurate customer service in a fast-paced environment.
7. Handle payments, give change and receipts.
8. Promote products and promotions to drive revenue.
9. Answer customer questions clearly and courteously regarding business policies and procedures.

Minimum Skills

• Ability to manage multiple responsibilities.
• Strong work ethic with decision-making and problem resolution skills.
• Self-motivated with initiative and minimal supervision.
• Flexibility to work a rotating schedule.
• Excellent customer service skills, preferably in the fitness industry.
• Energetic, enthusiastic, and hardworking.
• Physical ability to talk, hear, sit, stand, handle objects, lift up to 50 pounds regularly, and up to 75 pounds occasionally.

Minimum Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• At least 6 months of face-to-face customer service experience in retail or 1 year of fitness experience preferred.

Hours

• Discuss availability with the Hiring Manager or note it on your application.
• Hours vary by weekday and weekend needs.
• Open or flexible availability is advantageous.

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Critical Illness (full-time).
• Paid Time Off (full-time).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.