Front Desk Associate

IGNITE Fitness Holdings; Waterford (CT); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the wellness and fitness sector is looking for a Front Desk Associate who embodies a friendly and professional demeanor. This role is essential in creating a welcoming environment for members, ensuring their needs are met promptly and efficiently. The ideal candidate will possess strong customer service skills, a solid work ethic, and the ability to multitask in a fast-paced setting. With a focus on promoting health and fitness, this position offers a chance to be part of a dynamic team while enjoying benefits like a competitive salary and health contributions. Join a company dedicated to fostering customer satisfaction and loyalty.

Benefits

Competitive salary & 401K plan

Health benefits contribution

Paid Time Off benefits

Free Black Card membership

Exercise incentives

Qualifications

• Strong decision-making and problem resolution skills.
• Ability to manage multiple responsibilities effectively.
• Flexible working schedule preferred.

Responsibilities

• Welcome and exit members with a friendly demeanor.
• Provide efficient customer service and resolve concerns.
• Maintain cleanliness of the club throughout the shift.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Multi-tasking Ability

Work Ethic

Education

High School Diploma or equivalent

Job description

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- Waterford, CT / New London County

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a friendly and courteous individual who consistently delivers excellent service, fostering customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties And Responsibilities

1. Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
2. Anticipate members' needs, respond promptly, and acknowledge all members.
3. Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, ensuring complete and accurate information.
4. Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
5. Maintain the cleanliness of the club for up to 50% of the shift.
6. Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
7. Accept payments from customers and give change and receipts.
8. Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
9. Answer customers' questions and provide information regarding business procedures and policies in an exact and customer-friendly way.

Minimum Skills

1. Ability to manage multiple responsibilities.
2. Solid work ethic with strong decision-making and problem resolution skills.
3. Self-starter who takes initiative with minimal supervision.
4. Flexible working schedule.
5. Superior customer service skills, preferably in the fitness industry.
6. Hardworking, enthusiastic, energetic.
7. Physical ability to talk, hear, sit, stand, handle objects, lift up to 50 pounds regularly, and up to 75 pounds occasionally.

Minimum Qualifications

1. 18 years or older.
2. High School Diploma or equivalent.
3. Six months face-to-face customer service experience in retail or one year in fitness preferred.

Hours

Initial training hours may vary. Discuss your availability with the Hiring Manager or note it on your application. Availability on weekdays and/or weekends based on club needs. Open or flexible availability is a plus.

• Monday
• Tuesday
• Wednesday: 12:00 pm - 5:00 pm
• Thursday
• Friday: 3:00 pm - 9:00 pm
• Saturday: 1:00 pm - 7:00 pm
• Sunday: 6:30 am - 1:00 pm / 1:00 pm - 7:00 pm

Benefits

• Competitive salary & 401K plan.
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD, and Illness (Full-Time positions).
• Paid Time Off benefits (Full-Time positions).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Wellness and Fitness Services