Front Desk Associate

Tin Lizzie Gaming Resort; Deadwood (SD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Hotel Discounts

Dining Deals

WaTiki Waterpark Passes

Starbucks Offers

Juniper at Vertex Sky Bar Access

AJ's Wicked Salon & Spa

Gaming Benefits

Sol Vibe Discounts

Job summary

Four Points by Sheraton Deadwood is seeking a front desk associate to welcome guests, handle check-ins and check-outs, and provide information on hotel services and local attractions.

You will manage guest inquiries, assist with transportation or reservations, and ensure accurate billing while maintaining a clean and welcoming lobby area.

Qualifications

• Must be able to communicate effectively with guests and team members.
• Solid computer skills and ability to learn hotel software quickly.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent listening and problem-solving abilities.
• Friendly, professional demeanor and a guest-first attitude.

Responsibilities

• Make room reservations and check guests in and out.
• Issue keys, pamphlets, and discount cards to guests.
• Provide information about hotel services and local attractions.
• Maintain confidentiality and safety of guest information.
• Arrange transportation for guests as needed.
• Process bills, charges, and payments.
• Run reports and assist with front desk operations.
• Keep front desk and lobby areas clean and presentable.

Skills

Strong communication

Listening skills

Basic computer skills

MS Office proficiency

Multi-tasking

Customer service mindset

Tools

Hotel Property Management System

Job description

Job Details

Job Location: Deadwood, SD 57732

Join the team at Four Points by Sheraton in Deadwood, SD

Join the team at Four Points by Sheraton in Deadwood, SD, where you'll discover a supportive atmosphere dedicated to fostering internal growth and service excellence. Here's why you should choose to be a part of our team:

Supportive Team Atmosphere: Experience a workplace culture that values collaboration, teamwork, and mutual support, where every team member is encouraged to grow and thrive.

Internal Growth Opportunities: Benefit from ample opportunities for professional development and advancement within the organization, allowing you to expand your skills and take your career to new heights.

Focus on Service Excellence: Embrace a commitment to delivering exceptional service to our Guests, with a strong emphasis on excellence in hospitality, ensuring memorable experiences for every visitor.

Backed by LIV Hospitality:

You'll thrive in your role with our comprehensive support and exclusive perks:

• Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
• Dining Deals: Get discounts on food and beverages at our outlets.
• WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark.
• Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
• Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
• AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
• Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
• Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At Four Points by Sheraton in Deadwood, you'll not only find a job, but a supportive community dedicated to helping you reach your full potential while delivering outstanding service to our guests. Join us and become a valued member of our team today.

Qualifications

• Must be 18 years or older.
• Must have strong computer skills and ability to learn hotel property management system(s).
• Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
• Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
• Working knowledge of MS Office required, hotel property management systems a plus.
• Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
• Dependable with reliable transportation and the ability to work a flexible schedule.
• Ability to stand for extended periods of time.

Responsibilities

• Responsible for making room reservations and checking guests in and out of the Hotel.
• Issues room keys, Pamphlets, discount cards, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
• Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times.
• Arranges transportation for guests.
• Compute bills, post charges, collects payment and makes change for guests.
• Runs various reports - hand written and computer.
• Maintain the cleanliness and neatness of the front desk and lobby area.
• Wear a uniform up to property standards and nametag at all times on property.
• Other duties may be assigned to meet business needs.

Benefits for full-time Associates:

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!

An equal-opportunity employer